Category Archive:

2014 GMC Sierra 1500 Wins AutoPacific Vehicle Satisfaction Award

0

 Untitled

The 2014 GMC Sierra 1500 is the highest scoring Light Duty Pickup in AutoPacific’s 2014 Vehicle Satisfaction research. Finishing behind the Sierra 1500 is the Toyota Tundra, Chevrolet Silverado 1500, Ram 1500, Ford F150, and the Honda Ridgeline.

The 2014 GMC Sierra 1500 led its category with thirty-one of fifty wins or ties in satisfaction attributes. The Sierra 1500 was also within one tenth of a rating point of fourteen other satisfaction attributes. GMC demonstrated their excellence in Light-duty Pickup Trucks, leading in forty-five of fifty categories.  That is a very convincing win.

The top ten highest ratings by 2014 GMC Sierra 1500 owners are: exterior color and styling, braking, the vehicle and brand reputation, the perception of reliability and dependability, the quietness inside the vehicle, the safety features, the perception feeling safe in the car, and the exterior size.

While much of the automotive press pans the styling of the 2014 GMC Sierra 1500 because of its very evolutionary styling, this appears to not bother its owners.  Even with its conservatively evolved styling, clearly GMC changed enough under the skin to give it a sollid victory in the Light Duty Pickup category.

AutoPacific VSA Logo Feature


Continue Reading

2014 Mercedes-Benz CLA Wins AutoPacific Vehicle Satisfaction Award

0

2014-CLA-CLASS-COUPE-GALLERY-004-GOE-D

The 2014 Mercedes-Benz CLA is the highest scoring Premium Compact Car in AutoPacific’s 2014 Vehicle Satisfaction Award research.  Coming in behind the CLA is the Buick Verano, MINI 2-Dr, Acura ILX, Volkswagen GTI, Subaru Impreza WRX and the Mitsubishi Lancer EVO.

The 2014 Mercedes-Benz CLA wins or ties in five of fifty satisfaction categories. The CLA is within one tenth of a rating point in eleven categories. For over thirty percent of the satisfaction measurements the CLA is on top.

The top ten highest ratings by CLA owners are: brand and vehicle reputation, the exterior styling and color, the overall quality and handling, the enjoyment of driving the vehicle, the image the vehicle puts off, the braking, and interior styling.

Mercedes-Benz wins in its first foray into the front wheel drive premium small car market.  While the CLA begins around $30,000, it can quickly get into the mid-thirties and, with the AMG model, move into the $50,000 range.  This year, the Audi A3 was not yet on the market to challenge the CLA.  It will be interesting to see if Mercedes can keep its top spot when Audi owners weigh in about their new A3 for 2015.

AutoPacific VSA Logo Feature


Continue Reading

2014 Kia Soul Wins AutoPacific Vehicle Satisfaction Award

0

5731_2014_Soul_video_still

The all new 2014 Kia Soul is the highest scoring Compact Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. The Soul beat out some very impressive competitors such as the Volkswagen Golf, Chevrolet Cruze, Dodge Dart, Ford Focus, and the Honda Civic.

The 2014 Kia Soul wins or ties in seven of fifty satisfaction categories. The Soul also was within one tenth of a rating point in thirteen other categories. The 2014 Kia Soul is at the top of a total of twenty categories.

The top ten highest ratings by Kia Soul drivers are: the warranty, the perception of reliability and dependability, overall quality and handling, vehicle and brand reputation, feeling safe while driving and the safety rating, the exterior color, and it is fun to drive.

As Kia’s top selling nameplate, Kia played it safe with the 2014 re-do.  Still one of the most pleasant small cars to drive, it excels with its quirky styling, easy entry and exit, good visibility.  Simply, the Soul is very easy to live with on a day to day basis.

AutoPacific VSA Logo Feature


Continue Reading

2014 BMW 3-Series GT Wins AutoPacific Vehicle Satisfaction Award

0

 _T1_9998__mid

The 2014 BMW 3-Series GT is the highest scoring Aspirational Luxury Car in AutoPacific’s 2014 Vehicle Satisfaction Award research.  Coming in behind the 3-Series GT are some very impressive competitors; the Hyundai Genesis, BMW 4-Series, Mercedes-Benz C-Class, Volvo XC70, and the Audi A4.

The 2014 BMW 3-Series GT demonstrated  its excellence in luxury by winning or tying in twenty-one of fifty attributes.  The 3-Series GT also came within one tenth of a rating point with eleven other attributes.  For over sixty percent of the satisfaction measurements, the 3-Series GT is at the top.

The top ten highest ratings by 3-Series GT owners are: the reputation of the BMW brand and the 3-Series, the perception of reliability and durability, enjoyment of driving the vehicle, the image the vehicle puts off, ease of loading and unloading cargo, overall quality and handling, exterior size, and interior styling.

While the 3-Series GT may look ungainly to some, it leads the pack for its functionality and rear seat spaciousness.  This “almost” crossover scores in areas where other Aspirational Luxury Cars simply cannot.

AutoPacific VSA Logo Feature


Continue Reading

2014 Lincoln MKZ Wins AutoPacific Vehicle Satisfaction Award

0

13LincolnMKZ_01

The 2014 Lincoln MKZ is the top scoring Luxury Mid-Size Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. Coming in a close second was the Lexus ES followed by the Nissan Maxima, Volkswagen CC, and the Acura TSX.

The 2014 Lincoln MKZ led its category with twenty-two wins and thirteen ties out of fifty satisfaction attributes. This puts the 2014 Lincoln MKZ hitting the top of the mark in seventy percent of the categories.

The top ten highest rankings by MKZ owners are: the exterior styling and color, the braking, the perception of reliability and dependability, feeling safe when driving, interior styling, the reputation of the Lincoln brand, overall quality and handling, and enjoyment of driving.  The MKZ had a difficult launch in early 2013, but clearly the teething problems of the early production run have been corrected and owners acquiring the cars during Fall, 2013 are very pleased with their vehicle.

AutoPacific VSA Logo Feature


Continue Reading

2014 Chevrolet Impala Wins AutoPacific Vehicle Satisfaction Award

0

cq5dam.web.1280.1280

The 2014 Chevrolet Impala is the leader in scoring for the Large Car category in AutoPacific’s 2014 Vehicle Satisfaction Award research. Coming in behind the Impala are some impressive competitors: the Hyundai Azera, Chrysler 300, Toyota Avalon, Buick LaCrosse, Dodge Charger, and the Ford Taurus.

In achieving this level of satisfaction, the 2014 Chevrolet Impala wins in twelve categories and ties in fourteen. This puts the Impala as a leader in twenty-six out of fifty satisfaction categories. At over fifty percent for satisfaction measurements the Impala is at the top.

The top ten highest ratings by Impala owners are: the perception of reliability and durability, the exterior size, color and styling, braking and handling, feeling safe while driving and the safety rating, the overall quality, and the interior styling.  Clearly the all new Impala with its new, more expressive styling sets the standard in today’s Large Car segment.

AutoPacific VSA Logo Feature


Continue Reading

2014 Lincoln MKS Wins AutoPacific Vehicle Satisfaction Award

0

2014 Lincoln MKS SV blogThe present big car in the Lincoln lineup is the MKS.  The MKS is the top scoring Executive Luxury Car in AutoPacific’s 2014 Vehicle Satisfaction Award research.  These are outstanding results in a product segment that includes some very impressive competitors like the second place Acura RLX, BMW 5-Series, Cadillac CTS Sedan, Audi A6, Cadillac XTS, Lexus GS, Mercedes E-Class, Jaguar XF and the Infiniti Q70 (Infiniti M using Infiniti’s old naming scheme).

In achieving this level of satisfaction, the 2014 Lincoln MKS wins or ties in eleven of fifty attributes.  The MKS is within one tenth of a rating point in another fourteen attributes.  So, for fully half of the satisfaction measurements, MKS is at the top.

The top ten highest ratings by MKS owners are: feeling safe while driving, safety features and ratings, the perception of reliability and durability, braking, the reputation of the Lincoln brand and the MKS, overall quality and handling.AutoPacVSAlogo blog

 


Continue Reading

AutoPacific 2014 Vehicle Satisfaction Awards Announced

0

AutoPacVSAlogo blogOn Monday June 16, 2014, AutoPacific announced its 18th annual Vehicle Satisfaction Awards (VSA), identifying the most satisfying 2014 model year vehicles on the market.  Other automotive awards provide information on defects – things gone wrong.  AutoPacific’s research looks at the issue of vehicle ownership in a totally different way – how satisfied a new vehicle is to its owner.  While it’s important to know how well a vehicle is screwed together, it is even more important to learn how well buyers and drivers feel about their vehicle.

The AutoPacific 2014 Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and convenience to fuel economy and performance. “Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says George Peterson, president of AutoPacific. “The winners perform well in 50 separate categories that objectively measure the ownership experience.” An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, AutoPacific’s VSA are based on the results of responses from over 92,000 new vehicle owners.

For 2014, the most satisfying brands are Lincoln, Top Premium Brand and GMC, Top Popular Brand. The vehicle – car or truck – registering highest overall satisfaction is the new-for-2014 Mercedes-Benz S-Class that also wins AutoPacific’s second President’s Award for achieving the highest VSA score ever.  The truck with the highest overall satisfaction score is the new BMW X5 Premium Luxury Crossover SUV.

“With the launch of each new car and truck, carmakers try to improve the product and increase the satisfaction of their buyers,” explains Peterson. “By surveying a substantial number of owners who have purchased a new 2014 model year vehicle, The AutoPacific’s 2014 Vehicle Satisfaction Awards provide an objective measurement of how well the makers are doing. More than one-third of new vehicle buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.”

The awards in 2014 are much more diverse than they have been in previous years, with no single brand dominating the results.  Multiple top-ranked award winners are:  Chevrolet with four winners; Lincoln with three winners; Mercedes-Benz, BMW, Kia, and GMC with two winners each.

The brands that improved their relative ranking positions in 2014 compared with 2013 are:  GMC moving from 17th to 8th position; Lincoln moving from 6th position to 1st position; Ford moving from 25th to 19th; Chevrolet moving from 21st to 16th.  Brands with the largest drop in position were Volkswagen moving from 16th to 28th position and Jaguar dropping from 7th to 17th.

From a manufacturer perspective, General Motors was tops with seven wins and Ford had four wins.

“AutoPacific 2014 Vehicle Satisfaction Awards help vehicle buyers sort through an increasingly complicated selection of brands and models.  For the 2014 model year, there are 274 models and 32 brands from which to choose a new vehicle.  The VSA clearly shows the buyers which vehicles are at the top of the class they are considering,” says Peterson.

Top 2014 model year performers are:

PRESIDENT’S AWARD FOR HIGHEST VSA SCORE EVER: Mercedes-Benz S-Class

HIGHEST SATISFACTION PREMIUM BRAND: Lincoln

HIGHEST SATISFACTION POPULAR BRAND: GMC

2014 PASSENGER CAR WINNERS:

Premium Luxury Car

Executive Luxury Car

Aspirational Luxury Car

Luxury Mid-Size Car

Large Car

Mid-Size Car

Premium Compact Car

Compact Car

Economy Car

Sports Car

Sporty Car

Hybrid Car/EV

Mercedes-Benz S-Class

Lincoln MKS

BMW 3-Series GT

Lincoln MKZ

Chevrolet Impala

Kia Optima

Mercedes-Benz CLA

Kia Soul

Chevrolet Sonic

Chevrolet Corvette

Chevrolet Camaro

Lincoln MKZ Hybrid

2014 LIGHT TRUCK WINNERS:

Heavy Duty Pickup

Light Duty Pickup

Luxury/Large SUV

Mid-Size SUV

Premium Luxury Crossover SUV

Luxury Crossover SUV

Large Crossover SUV

Premium Mid-Size Crossover SUV

Mid-Size Crossover SUV

Compact Crossover SUV

Minivan

Ford F-Series Super Duty

GMC Sierra

Infiniti QX80

Jeep Grand Cherokee

BMW X5

Cadillac SRX

GMC Acadia

Toyota Highlander

Nissan Rogue

Hyundai Tucson

Honda Odyssey


Continue Reading

2014 Mercedes S-Class Wins President’s Award

0

AutoPacific Presidents Award logo blog2014 Mercedes S-Class Wins AutoPacific President’s Award  AutoPacific awards its President’s Award when a new Vehicle Satisfaction record is achieved.  This year, the all new 2014 Mercedes S-Class scored 794 points almost 20 rating points higher than the previous highest score of 775 earned by the 2010 Hyundai Sonata.

The S-Class racked up almost-perfect scores in vehicle and brand reputation.  This is a testament to Mercedes’ standing among its buyers.  The 2014 Mercedes S-Class wins 20 of 50 attribute ratings outright.  It ties with another Premium Luxury Car in 10 others.  Having the top score in 30 of 50 attributes reinforces the excellence of the attention to detail in the design and manufacturing of the new S-Class.Mercedes-Benz S 400 HYBRID (W 222) 2013

The 2014 Mercedes S-Class wins in some very important categories:  safety features, power and acceleration, ride quality, quality of interior materials, image, interior styling, exterior styling, interior lighting, driver’s seat comfort… the list goes on. In essence, the Mercedes S-Class owners rate its “performance” the highest of any Premium Luxury Car – power and acceleration, ride are tops, handling and braking are near the top as well.

Price – Expensive, But You Get What You Pay For  Competing in the pricey Premium Luxury Car class means you are competing for buyers with money.  That does not prevent the S-Class from achieving one of the lower scores for satisfaction with Price/Monthly Payments.

Owners’ Image Consistent With The Car  In addition to measuring satisfaction, AutoPacific’s research gathers owners’ impressions of the image of the S-Class.  The S-Class image descriptions are strongest in its class in these perceptions:  luxurious (90%), trusted brand (89%), exclusive (84%), comforting (69%), mature (62%), family-oriented (49%), eco-friendly (33%), conservative (22%).  The S-Class was a close second in these perceptions:  upscale (87%), distinctive (86%), safe and secure (85%), expensive (80%),  fun to drive (79%), basic (11%), economical (8%).  Clearly, this profile parallels the image of a Premium Luxury Car from a Premium Brand – the Mercedes-Benz S-Class.


Continue Reading

AutoPacific’s 2013 Ideal Vehicle Awards Are In – Trucks

0

Background of AutoPacific’s IVAs:  AutoPacific’s Ideal Vehicle Awards for 2o13 are given to brands and vehicles that best meet the expectations of their buyers.  The person driving the truck does not want it to be bigger or more powerful or have better info/entertainment systems.  Based on the results of over 52,000 respondents, the IVAs are owner-based awards that can serve to give truck buyers an idea of how well manufacturers have designed vehicles with their customers in mind.

As you read through the brief descriptions of the winners’ results you will notice some similarities where owners of most vehicles want change. Visibility  Among all trucks about 22% of owners want better driver’s seat visibility.  Roominess  About 19% of truck owners want more passenger roominess than now.  Power vs Fuel Economy  Even when talking about today’s high gas prices, truck owners want good power and acceleration.  About 21% want more power and acceleration and only 9% of the respondents would sacrifice power and acceleration for better fuel economy.  Ingress/Egress  About 19% of all truck owners want their vehicles to be easier to get in and out of.  Info/Entertainment Technology  Design of the info/entertainment technology is one of the most hotly contested areas of vehicle design today.  Some manufacturers have a good handle on this, but 22% of truck owners want more info/entertainment technology than they have now.  These folks are offset by 14% who want their info/entertainment technology to be easier to use.

With that preamble in mind, here are the Ideal Vehicle Award winners for trucks  for 2013…


Continue Reading

Follow VehicleVoice

RSS Feed   Facebook   Twitter

Membership

Join

Recent Winners

Sid P., Washington - $100
Ken G., Nevada - $100
Brad T., Wisconsin - $100
Tom M., Virginia - $100
Kathy F., New Jersey - $100
John M., Massachusetts - $100
Mike M., California - $100
Carol R., Texas - $100
James D., Georgia - $100
Martha B., New Jersey - $100
Kerry B., Pennsylvania - $100

What is VehicleVoice?

About Vehicle Voice