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2013 Fiat 500e

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Some naysayers are already preparing their eulogies for the electric car. They say that have failed. They say that consumers don’t want them. They say the market’s not ready for them. Our view?  To date, they’ve been a tough sell, but there’s some real progress being made. We’re not ready to start cuing Mozart’s Requiem just yet.

Consider if you will the new Fiat 500e, the Italian brand’s new entry into the electric car segment.  It’s great to look at. It’s fun to drive. It’s quick. It’s well equipped with lots of features. And the whole package incorporates some very convincing and innovative motivators to consider one.

From our point of view, there are two major reasons why electric cars haven’t taken off yet. One is price. Electric cars cost far more than their gasoline powered counterparts. The other is range anxiety. Consumers are (rightly) concerned that electric cars won’t get them where they need to go and that they could be left stranded, with no backup in sight.


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New York Auto Show – A3 and Cherokee Most Important

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The 2013 New York International Auto Show was full of important reveals this year… renewed crossovers -  Toyota Highlander, Acura MDX, an all new Range Rover Sport, the new BMW 335GT, freshened Dodge Durango, the all new Cadillac CTS and many more.  The most important, however, were the Audi A3 and the Jeep Cherokee.  Why?  Both vehicles are very important to their brands and have the potential to generate substantial sales.

Audi Takes the Safe Route with A3: The 2015 Audi A3 really was not at the New York Auto Show.  The A3 will be officially introduced at the Shanghai Auto Show in late April 2013, but there was a reveal for about 120 journalists the evening before the first press day.  It will be launched in the USA in early 2014.

The smaller Audi A3 has anchored the Audi lineup with a five-door hatchback (“Sportback”) that never had much sales potential in the USA.  American buyers continue to perceive liftback cars as cheaper, flimsier and less desirable.  In Europe, the five-door is the preferred bodystyle primarily because European car-owners do not have the American-style family fleets where there is a vehicle for every purpose. For a one vehicle family,  the hatchback can carry out a multitude of duties.

Recognizing that to really succeed in the USA market, the 2014 Audi A3 becomes a much more traditional three-box four-door sedan.   This gives Audi an opportunity to really step up sales in the face of the upcoming front wheel drive Mercedes-Benz CLA and the already-on-the-market BMW 1-Series.  Audi did not stray from its own winning formula.  Audi DNA is present in the exterior styling and the interior with an A8-like sweep at the front of the instrument panel.  Very nicely done, but not one obvious risk.

The A3 comes with four 4-cylinder engine choices – 170HP 1.8L turbo, 2.0L turbo (we’re guessing at about 230HP), 150HP 2.0L turbo diesel and high output 2.0L turbo (we’re guessing at about 275HP).  The high output goes in the S3 model.  The Sportback will return in the 2014 calendar year with e-tron plug-in hybrid technology.

The A3 will not be a Spartan A-Segment car.  Audi is positioning it as a fully-featured Audi – just smaller.  It will offer Audi’s MMI system, 4G LTE connectivity and even Audi’s Bang & Olufsen audio system.

One key takeaway from the A3 reveal is that the car is the same size as 1994 model year A4.  A very successful car with solid sales results, the A4 was key in establishing Audi as a very desirable premium brand in the USA.

Something tells us that the A3 will not be an inexpensive car with its impressive standard equipment load (leather seating, bluetooth, rain sensing wipers and panoramic moon roof standard).  With the slightly larger Mercedes CLA announced at a sub-$30,000 price we are wondering where the new A3 will be positioned?

Jeep Cherokee Returns While the Audi A3 is a low risk opportunity for volume growth, Jeep’s new Cherokee is at the polar opposite on the risk scale.  Jeep describes the Cherokee’s styling as “polarizing” and it certainly is.  Mike Manley, President of Jeep cautioned journalists in a December briefing before the Detroit Auto Show that “you might not understand” the vehicle.  This was somewhat reminiscent of Wayne Cherry’s (head of GM styling in the late ’90s) statement that “you are too old to understand the (Pontiac) Aztek.  In Manley’s defense, he describes the styling direction for the Cherokee as “something that will be fresh in 2019″.  So Jeep has not taken this path lightly.  It is a calculated step.

What is so polarizing about the Cherokee?  First, it takes the name of one of the most successful SUVs ever produced.  The 1980s Cherokee was the first high volume SUV to add a 4-door bodystyle to the lineup and soon proved that 4-doors, not 2-doors, were the way to go.  The Cherokee had the seven vertical slot grill that is part of Jeep’s DNA, but it had rectangular headlamps that, while modern for the time, broke away from the traditional round headlamps Jeep used.

While the new Cherokee is relatively conventional from the A-Pillar rearward, its front end design is the most surprising and, yes, controversial.  Instead of round headlamps, the Cherokee has horizontal units styled into the front fascia and fenders.  Cherokee still has the seven vertical slots in the front fascia – part of Jeep DNA since the beginning – but they now are bent in the center giving the vehicle a more aerodynamic appearance.  The story of the capability of the vehicle is being lost in the commentary about its front end styling.

Under the skin, the Cherokee uses the same Alfa/Fiat platform used by the new Dodge Dart.  It has a 9-speed automatic transmission and three advanced 4×4 systems.  The Trailhawk model is fully “Trail Rated”. Think of Trailhawk as the Cherokee Rubicon.  Powered by a 184HP 2.4L Multi-Air TigerShark 4-cylinder engine, Jeep claims a cruising range of up to 490 miles and highway fuel economy of 31mpg.  The optional 3.2L Pentastar V6 gets 271HP.

Cherokee has a full array of Chrysler’s latest features available from its UConnect information system with an 8.4-inch center screen and programmable instrument cluster, new steering wheel controls, parking assist systems, blind spot monitoring, cross path detection and adaptive cruise control with stop and go capability. These features are becoming the price of entry in mid-size vehicles and even some smaller entries.

When Bob Lutz was a Chrysler he once said (of the early 2000′s Peterbilt style Ram pickup), “I don’t care if people love it or hate it as long as 15% of them love it enough to buy it”.  That may be the case with the new Cherokee.  A Polarizing design will certainly get people talking and writers writing.  So far, it seems that the negatives are outweighing the positives on the Cherokee.  It won’t take long to tell if the vehicle is a sales success.  It begins production in April 2013.


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2014 Jeep Grand Cherokee Upgraded… Great Gets Greater

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Award Winner Gets Major Changes After Only Three Years The 2012 Grand Cherokee has been arguably the best affordable “real” SUV on the market since the latest generation was launched for the 2011 model year.  The Grand Cherokee was so good that its owners rated it higher enough against its competition to win AutoPacific’s Vehicle Satisfaction Award in 2011 and 2012 AND AutoPacific’s Ideal Vehicle Award in 2011 and 2012!  This sweep in these tough-to-win owner awards is testament to the excellence of the Grand Cherokee.

Developed in Time of Hardship The 2011 Grand Cherokee was developed during the dark days of the reign of Cerberus Capital Management.   Their ownership of Chrysler steered the firm to the bankruptcy courts and a bailout by the U.S. and Canadian government, UAW and CAW.  Ultimately, Fiat took control of Chrysler and Jeep and the firm is now prospering.  It is surprising that under the eyes of Cerberus, the 2011 Grand Cherokee turned out to be such a good vehicle.

Best Gets Better Like other Chrysler products (Chrysler 300, Chrysler 200, Dodge Charger, Ram 1500), Jeep’s product team has reinvigorated the vehicle but mostly under the skin.  The front fascia is new.  Taillamps are new.  A couple of wheel designs are new.  And the interiors are new and much more upscale.  Grand Cherokee gets Chrysler’s latest iteration of its excellent and easy to use UConnect system.  Gone is the 5-speed automatic transmission replaced by a silky smooth 8-speed unit.  A 240HP 3.0L V6 diesel is available for the first time.  So, the Grand Cherokee is a substantially upgraded version of the 2011 vehicle.  And it works!


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Women Drivers More Satisfied than Men

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An automotive industry truism is that it is easier to satisfy your grandmother than a young man.  Is this true?  At least the gender portion of the statement is accurate.

Driver satisfaction is a critical measure of vehicle acceptance.  Having a satisfied buyer results in better loyalty, better word-of-mouth, stronger image.  Satisfaction is a central building block of a brand.  AutoPacific has been measuring driver satisfaction since 1993 and it is always instructive to look at the differences between women and men drivers.

In AutoPacific’s annual 2012 Vehicle Satisfaction research, women drivers score 39 rating points higher than men – 674 over 635 in their overall Vehicle Satisfaction score.

Cadillac Tops Satisfaction Among Women While the top four brands in the satisfaction hierarchy are the same – Cadillac, Mercedes-Benz, Lexus and Lincoln – the scores given them by women are much higher.  Cadillac up 50 rating points.  Mercedes up 16 rating points.  Lexus up 41 rating points.  Lincoln up 42 rating points.  Interestingly, the rating for Fiat – perhaps the ultimate chick’s car – is at the bottom of the list among women but still higher by 29 rating points than among men.

Infiniti FX - Top in Satisfaction Among Women

Models With Touches of Luxury Score Better With Women In terms of individual vehicles the top twelve satisfying vehicles among women are:  Infiniti FX at 774 (+94 rating points higher than men), Chrysler 300 at 767 (+89 rating points), Lexus ES at 742 (+40), Cadillac SRX (+48), Mercedes C-Class at 735 (+50), Buick Enclave (+57), Honda Crosstour at 729 (+73), Lincoln MKS at 728 (+50), Range Rover Evoque at 728 (+43), Lincoln MKX at 726 (+58), Honda Odyssey at 725 (+40), Lexus RX at 725 (+43).  The lowest vehicle line among women is the Nissan LEAF at 550 rating points.  The highest scoring vehicle among men is the Mercedes-Benz ML practically tied with the Cadillac Escalade.  The lowest vehicle line among men is the Mazda2 at 502.

Women are More Satisfied With a Comfortable Stuff Hauler Women are much more satisfied with Fuel Economy (+8.3%pts), Warranty (+6.9%pts), Collision Avoidance Technology (+6.9%pts), 3rd Row Seat Comfort (+6.8%pts), 2nd Row Seat Comfort (+6.3%pts), Flexible/Changeable Seating (+6.5%pts), Rear Seat Entertainment System (+6.4%pts), Roof Rack (+6.0%pts), Price/Monthly Payments (+6.0%pts), Convertible Top (+6.0%pts).  Many of these attributes are characteristics of vehicle types very popular with women drivers like Sport Utility Vehicles and Minivans.  They want a comfortable vehicle with a good warranty that gets good fuel economy.  They want the interior to be flexible and provide entertainment for their children.  They are more satisfied with an affordable stuff hauler useful with children.


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Dodge Charger – AutoPacific’s Most Ideal Large Car

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AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand.  Winning an IVA shows the product planners, engineers and designers of the manufacturer understand what their target customers want and have created the vehicle to best meet their demands.

Charger Edges Out Platform-Mate Chrysler 300 for IVA Win: The 2012 Dodge Charger comes closest to the ideal of any Large Car.  The Charger is 31 rating points higher than the second place Large Car – the Chrysler 300 – its platform-mate.  Having eighty-percent or more of owners rating a characteristic ideal is outstanding.  Getting a score of ninety-percent is even more impressive.  Ninety-percent or more of Charger owners rate these characteristics ideal:  exterior size, passenger roominess, cargo space, ride and handling and ease of getting in and out.  These also are primary reasons a person buys a Large Car.  Eighty-percent or more of Charger owners find these additional characteristics ideal:  interior lighting, driver’s seat comfort, tires, interior storage compartments and safety features.

A Few Shortfalls – Many Could Have Been Corrected by Selecting Available Options: Charger is an expressively styled car, but about 21% of the owners want even more daring styling than it now has.  Hand-in-hand with this expressive styling comes somewhat restricted visibility.  About 21% of the owners would like better driver’s seat visibility.  Over 30% of the owners want more distinctive wheels than they now have.  Over 30% of the owners want more/better infotainment/entertainment technology.  Of course, with the broad span of the Charger’s lineup, owners could have optioned up to more distinctive wheels and the uConnect information system.  About 27% of Charger owners want more power and acceleration – clearly, they did not opt for the HEMI V8.

You can find an Autobytel review of this IVA award winner at  http://www.autobytel.com/auto-news/awards/consumer-s-ideal-cars-revealed-in-2012-iva-awards-112116/

For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact karin.turner@vehiclevoice.com and title your email “IVA Results”.  A copy of the results will be emailed to you within 48-hours.


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Honda Odyssey – Most Ideal Minivan in AutoPacific Research

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AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand.  Winning an IVA shows the product planners, engineers and designers of the manufacturer understand what their target customers want and have created the vehicle to best meet their demands.

Odyssey Edges Chrysler Town & Country for IVA Win: The 2012 Honda Odyssey comes closest to the ideal of any Minivan.  The Odyssey edges out the second place Chrysler Town & Country by 21 rating points to win in its class.   Having eighty-percent or more of owners rating a characteristic ideal is outstanding.  Achieving a score of ninety-percent is even more impressive.  Ninety-percent or more of Odyssey owners rate its exterior size, passenger roominess, cargo space, wheels and tires, ride and handling ideal.  Eighty-percent or more of Odyssey owners find these additional characteristics ideal:  interior lighting.

The Honda Odyssey was also best in class in AutoPacific’s 2012 Vehicle Satisfaction Award research.

A Few Shortfalls – Some Could Have Been Offset by Selecting Available Options and Powertrains: About 27% want more infotainment technology than now.  About 8% would like for Odyssey’s technology to be easier to use.  About 25% of Odyssey owners want better visibility than now.  About 24% want more interior storage compartments than now.  About 21% want a softer driver’s seat.  About 20% want more daring exterior styling than now.

You can find an Autobytel review of this IVA award winner at  http://www.autobytel.com/auto-news/awards/ideal-suvs-pickups-rated-by-owners-in-2012-iva-awards-112117/

For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact karin.turner@vehiclevoice.com and title your email “IVA Results”.  A copy of the results will be emailed to you within 48-hours.


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2012 Chrysler 300 Most Satisfying Large Car

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Best in Class 2012 Large Car:  Chrysler 300

2012 Chrysler 300 Wins AutoPacific Vehicle Satisfaction Award

The top Large Car for 2012 is the Chrysler 300, the sedan flagship of the Chrysler lineup.  The owners of the Chrysler 300 give the car satisfaction scores at top of its class  in 11 of 48 attributes contributing to AutoPacific’s Vehicle Satisfaction Award research.  The Chrysler 300 is top of class in Exterior Size, Interior Fabrics and Materials, Braking, Fuel Economy, Quietness, Brand of Audio System, Infotainment Technology, Price, Advanced Powertrain Technology and Range.  With a possible high score of 5.0 on each of 48 characteristics, owners of the Chrysler 300 rated the car a 4.6 or higher on several, including:  Overall satisfaction, Exterior Size, Image, Exterior Styling, Braking, Handling, Fun to Drive, Ride, and Overall Quality.  Owners were least satisfied in Use of Recyclable Materials, Environmental Friendliness, and Price.


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2012 Jeep Grand Cherokee Most Satisfying Premium Mid-Size SUV

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Best in Class 2012 Premium Mid-Size SUV:  Jeep Grand Cherokee

2012 Jeep Grand Cherokee Wins AutoPacific Vehicle Satisfaction Award

Owners of the 2012 Jeep Grand Cherokee give the Premium Mid-Size SUV top ratings in nineteen of forty-eight characteristics measured in AutoPacific’s 2012 Vehicle Satisfaction Award research.  The Grand Cherokee has been the Most Satisfying Premium Mid-Size SUV since it was all new for the 2011 Model Year.  It has won two years in a row.  The Grand Cherokee gets top marks for Rear Seat Comfort, Exterior Color, Interior Styling, Interior Materials, Interior Storage, Braking, Fuel Economy, Ride, Quietness, Interior Lighting, Cupholders, Tire Brand/Size/Appearance, Wheel Size and Style, Infotainment Technology, Price, Recyclability, Advanced Powertrain Technology, Collision Avoidance Technology, and Range. Ratings for characteristics in the Mid-Size Premium SUV Class are a bit lower than for some other categories of vehicles (many of these are based on truck chassis), so considering that a perfect score for an attribute is 5.0 rating points, a rating of 4.2 or higher can be considered more than competitive.  Grand Cherokee owners rate the truck at 4.2 or higher twenty-four of the forty-eight characteristics including: Overall Satisfaction, Exterior Size, Seating Capacity, Driver’s Seat Comfort, Ease of Loading Cargo, Image, Vehicle’s Reputation, Brand’s Reputation, Exterior Color, Exterior Styling, Interior Styling, Interior Materials, Braking, Handling, Fun to Drive, Reliable/Dependable, Ride, Quietness, Quality Feeling Controls, Feeling Safe While Driving, Safety Features, Safety Rating, Overall Quality, and Durability.  Grand Cherokee owners rate the vehicle below 4.0 satisfaction rating points in eight categories:  Ease of Getting In and Out, Flexible Seating, Fuel Economy (even though it is the highest best in the class), Range (best in class), Environmental Friendliness (tied for best in class), Price (best in class), Recyclability (best in class), and Collision Avoidance Technology (best in class). Grand Cherokee owners give the vehicle strong overall ratings that place it at the forefront of its competition.


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Chrysler Town & Country Wins AutoPacific Ideal Vehicle Award for Minivans

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The Town & Country achieves the highest ranking among Minivans based on owner ratings in AutoPacific’s 2011 Ideal Vehicle Research.  This is quite an achievement because its two major competitors – Honda Odyssey and Toyota Sienna are newer.  The T&C benefits from a thorough upgrade to its interior for 2011 and the changes worked to put the Chrysler Minivan on top.  Over 25% of Town & Country owners want more infotainment technology.  Over 20% want more daring styling, better ingress/egress, more safety features and more power.  Town & Country handily won over the second place all-new Honda Odyssey. 


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Chrysler Raises Sights for SRT

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Willow Springs Raceway

At AutoPacific we’ve been doing a lot of EV research.  A lot.  So it was with a smile that we accepted the Chrysler Group’s offer to come to Willow Springs, north of Lancaster in California’s high desert.  No EVs here.  No range anxiety discussions. The Chrysler Group hauled a load of journalists and analysts to Willow Springs to remind us that anxiety should remain a small part of the driving experience. Exhilaration is better.

Once we were settled, Ralph Gilles, CEO, SRT Brand and Motorsports, announced that Chrysler has officially elevated its in-house performance division – the Street and Racing Technology (SRT) team – to a separate company brand to build high-performance vehicles for Chrysler, Jeep and Dodge. The Chrysler public relations team was on hand the let us take a few of the latest SRT vehicles for laps on the famed racetrack. Not a bad day.


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