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Genesis G90 Luxury Car Sets New Satisfaction Record

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Source:  George PetersonG90 Satisfies its Owners to the Max  Launching a new brand with an all new car is a huge challenge.  Launching in the luxury space is even more of a challenge.  Hyundai, the top Korean manufacturer,  launched its Genesis brand in late 2015.  The 2017 Genesis G90 Luxury Car followed in 2016.  Owners of the new Genesis G90 have rated their satisfaction with their car.  Their ratings have the G90 achieving the all-time highest score in AutoPacific’s 2017 Vehicle Satisfaction Award research.  Hyundai has established a new benchmark with the Genesis G90 in its first year out.

Most vehicles are well-made today.  The key is in the execution.  Is the vehicle intuitive to use?  Are the electronics easy to understand?  Is the powertrain smooth and seamless?  Is the interior quiet and comfortable?  Is the dealership experience special?  For the G90, the execution is excellent. Excellent car.  Excellent experience with the dealer.  This is from a Korean manufacturer that just began building its quality mojo in 1999.  Job well done.

Satisfaction Results Distributed Across Segments  The rest of the industry has not been standing still.  All major automakers have at least some design and engineering capabilities in the United States.  Winning vehicles show product design that caters to American tastes.  Winning vehicles also show that the sales organizations are listening to their customers to provide a satisfying sales experience.

The top brand in the satisfaction research is Lincoln closely followed by Cadillac and Genesis.  The top popular brand is General Motors’ GMC truck brand.

There are twenty-three segments in AutoPacific’s Vehicle Satisfaction Award research.  Eight were won by American brands.  Seven were won by Japanese brands.  Four were won by Korean brands. Four were won by European brands.

Nissan is the top brand with five category wins.  Kia is second with three.

Only one American CAR won its class.  The Dodge Challenger is the top ranked in the Sporty Car category.  The other nine car categories were won by Japanese, Korean and European brands.  Seven of the eight awards won by the American brands are in truck and SUV categories.

One surprise is that the Nissan Titan won the light duty full size pickup truck award.  The new Titan was a dark horse in a race including the vaunted aluminum Ford F-150 and the Chevrolet, GMC and Ram half-ton pickups.  Another interesting result is in the Compact Pickup category.  The Honda Ridgeline handily won top spot.  While “real” truckers disdain the Ridgeline’s small pickup bed (that is integral with its body) and plush ride, Honda has provided a pickup that is luxurious and quiet like a SUV but with adequate pickup capability.  The “trunk” in its pickup bed is a great idea.


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Honda Civic Si Added to Lineup for Enthusiast Small Car Buyers

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2017 Honda Civic Si

Eighth Generation Honda Civic Si  There have been ten generations of the Honda Civic spanning about 40 years.  Generations three through nine have included the Honda Civic Si model to provide a sportier alternative for enthusiast small car buyers.  The tenth generation Honda Civic Si sedan and coupe went on sale at Honda dealers on May 13, 2017.

The tenth generation Civic is a platform development tour-de-force.  Honda lost its mojo with a generation of technically excellent, but unexciting products.  Honda is now back with a vengeance.  Their new generation stuff is outstanding.  Their truck platform products are very good – Honda Pilot XSUV, Honda Ridgeline pickup and Honda Odyssey minivan.  The Honda Accord is a very competitive premium mid-size car selling at high volumes.

The previous, ninth gen Civic was created during the lean years of the Great Recession.  Consequently, the car left a lot to be desired.  Realizing the ninth gen Civic had been a step backwards, Honda pulled out the stops on the tenth generation Civic.  They created a car with distinctive styling and a comfortable and functional interior.  The car is available with an impressive load of comfort, convenience and safety features.

2017 Honda Civic Si

The Honda Civic Si is not the end of the car line’s model extension.  The higher performance Type-R hatchback will be launched in a month or so.

Exterior Styling  The 2017 Honda Civic Si is special.  It has more aggressive front and rear fascias with prominent air ducts.  The grille texture has moved from chrome to gloss black for a sportier look.  A rear spoiler has been added.  Tires are upgraded to 235/40R18 to help more aggressive handling and enhance the car’s stance.  There is a center outlet exhaust with chrome surround.  All this clearly communicates the car’s more sporty nature.

Interior Styling  The black interior sports black and red accents for the instrumentation.  The Honda Civic Si has two driving modes – “Sport”and “Normal”.  In sport mode, the cluster accents are red.  In normal mode, the cluster accents are blue.  New front seats have a unique frame and bolstering to better support the driver and front seat passenger when pushing the limits.  The bolsters are firm, but not uncomfortable.

Powertrain and Chassis  Under the skin, the engine has been upgraded.  It is powered by a 205-horsepower 1.5L 4-cylinder turbo.  The turbo substantially improves mid-range torque which makes the car feel more flexible.  The already-excellent 6-speed manual transmission in the Civic is upgraded to provide an even more definite short stroke gear change.  Front brake discs grow 1.2-inches to a 12.3 inch diameter.  Rears add 0.9 inches for 11.1 inches.  As you might expect, the Si gets an exclusive suspension with unique springs, stabilizer bars and shocks.

Competition and Pricing  The Honda Civic Si competes with the Subaru Impreza WRX, Volkswagen Golf GTI, Ford Focus ST, Toyota 86, Subaru BRZ and Hyundai Veloster Turbo.  In recent years the WRX and GTI have outsold the Si, but the new car may change that.  The Si is priced at $23,900 for either the coupe or 4-door sedan.  This gives it a $525 advantage over the Focus ST, $1,695 over the GTI and $2,795 over the WRX.   Si is a high value proposition in its class.  There are no options available on the Si.

What Honda Civic Si Lacks The Si is available only with a 6-speed manual transmission.  This is admittedly an excellent transmission, but American buyers have been abandoning manuals for years.  This limits the sales potential of the Si.  Honda engineers and planners seemed to dismiss the need for an automatic.  They cited the enthusiast’s desire for the active driving experience provided by a manual.  One admitted their Continuously Variable Transmission found in the rest of the Civic line would accommodate the horsepower and torque of the Si’s engine, but the CVT would surely sap the crispness of the engine.  Then there is a dual clutch automatic like Honda uses in the Acura ILX.  Maybe that could be fitted.  Anyway, if they want to increase Si sales at some point, an automatic would be in order.

The rest of the Civic line offers the excellent HondaSensing automatic driver assistance system.  This includes adaptive cruise control, lane watch and assist.  More and more drivers are expecting this system.  Just because Si is directed at sporty drivers, it does not mean they do not want HondaSensing.  Similarly, the Si is not available with a blind spot monitoring system.  It needs one available.

 


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Mazda Premium Strategy to Surprise Competitors

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Mazda Premium is the objective for the Mazda brand in the future.  Mazda realizes it is a mainstream brand but wants to become premium.  In the minds of the car buyer, Mazda competes with Toyota, Honda and Nissan.  Mazda has limited resources and needs to husband them.  To achieve Mazda Premium positioning, its products must be executed to meet or beat premium brand competitors.  This requires targeted benchmarking against more expensive vehicles in the same product category.

CX-5 Latest Mazda Premium Vehicle  At the press launch of the 2017 Mazda CX-5 mid-size crossover SUV (XSUV) in San Diego, Mazda detailed its competitive strategy.  The Mazda product development team did not closely benchmark the usual suspects.  The CX-5 will be sold against Honda CR-V, Toyota RAV4, Hyundai Tucson and Kia Sportage.  To go against premium brands, the CX-5 team benchmarked luxury brand XSUVs like Audi Q3, BMW X1, Lexus NX, Mercedes GLA.  To show how deep they have benchmarked premium XSUVs, the Jaguar F-Pace was even included on one comparison chart.

The new Mazda CX-5 is a 5-passenger XSUV slotted below the 7-passenger CX-9 introduced last year.  The CX-5 completes Mazda’s evolution to its Kudo design theme that stresses the “soul of motion”.  The styling is striking and clearly differentiated from its German and Japanese competitors.  Mazda states that “every element has been designed to be in a class above”.

To demonstrate the superiority of the premium-designed CX-5 over its luxury competition, Mazda provided these premium vehicles as comparisons to drive through downtown San Diego.  While we cannot yet discuss the driving experience, we can reveal that the CX-5 arguably looks and drives better than premium brand XSUVs costing about $10,000 more.

In reality, it will take years for Mazda to achieve premium brand status.  Executed consistently and effectively, Mazda Premium will ultimately achieve a stronger image with Mazda dealers and customers.  Mazda Premium will allow Mazda to achieve higher per-unit profitability.  Ultimately, Mazda Premium will allow Mazda to be positioned at a premium brand like Acura or Buick if all goes as planned.  Competing against Audi, BMW, Lexus, Jaguar and Mercedes is still a ways off.


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Genesis G90 – Genesis Flagship – Worthy Premium Luxury Competitor?

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2017 Genesis G90 F34 VVThe Genesis G90 is the flagship of the new Genesis lineup.  It will be on the market in September, 2016.  Genesis is positioning the G90 against the top-of-the line Mercedes-Benz, BMW and Lexus sedans.  The question is can it compete?

Size is Competitive with Lexus, Mercedes, BMW  From a size perspective, the Genesis G90 is within inches of its competitors.  It is a bit bigger than the Lexus LS460.  It is about the same size as the Lexus LS460L, however.  That is the extended length LS.  It is a couple of inches shy in wheelbase and overall length to the BMW 7-Series.  It is a couple of inches shorter than the Mercedes S-Class.  Its interior volume is a bit bigger than the S-Class.  Let’s call it a toss up when looking at size.

Powertrain Choices – Base V6 TT with Optional V8  The base Genesis G90 powertrain is a 3.3L Twin-Turbo GDI (gasoline direct injected) V6 with 365 horsepower and 376 lb.ft. of torque.  About 80% of G90 volume will be the V6.  Base-to-base, G90 loses to the competition with standard V8s.  Lexus’ 4.6L V8 has 386 horsepower.  The Mercedes 4.7L bi-turbo V8 has 449 horsepower.  But Genesis’ V6 has more horsewpower than BMW’s base 3.0L Twin-Turbo V6 that has 320 horsepower. The optional Genesis engine is the 5.0L GDI V8 with 420 horsepower and 383 lb.ft of torque.  The BMW 750i with its 4.4L Twin-Turbo V8 has 445 horsepower.  So Genesis’ V8 is a bit below the German V8s.

So what?  The Genesis G90 with the Twin-Turbo V6 performs very well.  Teamed with an 8-speed automatic transmission, the G90 has excellent performance.  Power is delivered smoothly and continuously.  The powertrain is seamless and unobtrusive.  There are only two options – V8 and All wheel drive.  Driving the V6 with both rear and all wheel drive, we did not feel any noticeable difference.  It wasn’t snowing.

Genesis planners want to have an interior that is “whisper quiet” and the NVH of the car delivers.  The interior is quiet.  Conversation is easy at any speed.

Rumor has it that Hyundai called in Lotus Engineering to help fine tune the G90s suspension.  True or not, the suspension feels biased towards a German feel – purposeful and taut.  It is not the cushy, absorbent feel provided by the Lexus LS.  Handling is stable with little body lean.  Nothing not to like.

On the Road to Autonomous Driving  The Genesis G90 is loaded with standard driver assist and safety features.  Many standard features on the G90 are in optional packages on the competition.  As more and more is being written about autonomous driving, the G90 has some features that qualify.  With standard adaptive cruise control and lane keeping assist the G90 can cruise in heavy traffic pretty much autonomously.  But, if the driver has their hands off the wheel for longer than 13-seconds, the car insists you touch the wheel again.

I found the lane keeping assist pretty accurate on twisty mountain roads in British Columbia, but there were a couple of times the car was obviously going to overshoot a lane marker and I had to take over.  I would be confident in using this in heavy Los Angeles Freeway gridlock, but would stay attentive when on the twisties.

Base Pricing Guess – $65,000 – $70,000  Genesis is not ready to divulge pricing for the G90 yet.  As brands usually say at a press event prior to introduction, pricing will be set closer to the release date.  But the pricing of the competition can show the general area the G90 will be priced.  The more-powerful V8-only S-Class has a base price of $95,650.  G90 will not be that high.  The less powerful in-line 6-cylinder BMW is priced at $81,500.  A 750i V8 is priced at $97,600.  The lowest priced facing competitor is the Lexus LS at $72,520.  But lets look at the Genesis sister ship the G80.  The G80 starts at $41,400 with a 311-horsepower 3.8L V6.  Check all the boxes and you get the G80 up to $50,350.  The V8 G80 is $54,550 fully equipped.  Any guess at what the base price for a rear wheel drive G90 with the V6 would be?  Our guess is the base price will be between $65,000 and $70,000.  For a V8 G90 with All Wheel Drive?  Maybe $75,000.  I could be high.


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New Genesis Brand – Bbalee Bbalee

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Image Source: Genesis Motors USA

Image Source: Genesis Motors USA

The new Genesis brand of luxury vehicles has been launched with Hyundaispeed!  Bbalee!  Bbalee!  Quick, quick in Korean.

Finally, Hyundai Launches a Luxury Brand  After years of deliberation, argument, and negotiation, Hyundai has launched the new Genesis brand.  Hyundai officially announced the new Genesis brand in November 2015.  Erwin Raphael was appointed head of Genesis in March 2016.  The new Genesis brand goes public in September, 2016.  That is quick – bbalee, bbalee!

In reality, the new Genesis brand is not a big deal.  The brand will have only six vehicles by 2021.  This does not approach the dozens of models offered by Mercedes-Benz, BMW and Lexus.

But wait.  That is wrong, Genesis is a BIG DEAL!  Genesis is the only luxury car brand launched after 1990 that has a deep pockets major manufacturer behind it.  Tesla, launched in 2004, is questionably viable in the long term.

Hyundai has decided after years of consideration that a stand-alone luxury brand is a BIG DEAL.  The resources of Hyundai are committed to guarantee its success.  Hyundai presently has about 835 dealers in the United States.  The new Genesis brand will launch with about 300.  These have been selected with great care.  The Genesis Institute will train dealer salespeople across the country.

Aggressive Launch Marketing  The new Genesis brand launches with all guns blazing.  Genesis launches as the luxury car sponsor for the National Football League.  They are the sponsor for the Los Angeles Open golf tournament at the Riviera Country Club.  These sponsorships are sure to make a splash.  By early 2017, awide cross-section of American car buyers will know Genesis as a brand.  They will know Genesis now exists as a brand rather than just a few car lines resting atop the Hyundai Motor America lineup.  This will get the new Genesis brand and the two vehicles it will initially have to sell – the G90 and G80 – on the radar of people who have money to spend on their next new vehicle.

While Genesis vehicles promise to be outstanding, the brand’s commitment to its customers is a cornerstone of its existence.  Genesis wants to take the customer experience to a whole new level beyond Lexus, Mercedes and BMW.

Respect for Time  Respect for the Genesis Customers’ time is of paramount importance.  Time is precious and cannot be replaced.  So lets call this the Genesis “Respect Initiative”.  Tthe features of this “respect initiative,” hovever, last only for 3-years and 36,000 miles.  The 3/36 commitment results from Genesis management estimates that up to 80% of Genesis vehicles will be leased and the majority of those leases will be for 3-years and 36,000 miles.  During the “respect period” Genesis owners/lessees will get full maintenance, valet service, SiriusXM Traffic and Travel Link, navigation map updates, 24/7 roadside assistance with concierge service, and Genesis Connected Services.  It would not be a surprise if Genesis has a comprehensive CPO (certified pre-owned used car) program in place by the time the first vehicles come off lease that would extend the “Respect Period” for subsequent owners.

Genesis Uses Hyundai’s In-House Advertising Agency – Innocean  While Genesis is a stand-alone brand, it accelerated its launch by using Innocean as its advertising agency.  Innocean is owned by Hyundai and also handles advertising for Hyundai brand vehicles.  By using Innocean, Genesis gets a known quantity without lengthy reviews to select from numerous agencies vying for the job through lengthy and expensive reviews.  Also, there is likely a “family discount” for using the in-house agency in there somewhere.

When asked by an advertising-savvy media member how the new Genesis brand will target its buyers after the NFL and LA Open hoopla, Genesis and their agency will “respectfully” target anyone who can afford to buy their cars.  Genesis head Erwin Raphael contends they have no specific target buyer in mind – no age range, gender, or ethnicity.  They are just targeting the ability to pay a certain lease fee for their G90 and G80 sedans.  And after the brand is launched with heavy advertising and sponsorships, specific groups will be emphasized using Internet messaging and social media.

Product is the Foundation Leading to The Genesis Customer Experience  Presently, there are six vehicles planned for the Genesis lineup.  There are four cars and two SUVs.  The G80 luxury sedan is on sale now.  It is a 5-Series/E-Class competitor.  The all new G90 (formerly Hyundai Equus) luxury sedan goes on sale in September.  It is a competitor to the Lexus LS, Mercedes S-Class and BMW 7-Series.  Later comes a BMW 3-Series competitor – the Genesis G70.  Then a near luxury sport coupe is launched.   There will be a mid-luxury sport utility vehicle and a near luxury SUV.  Frankly, they cannot get these SUVs on the market quickly enough.

Based on driving the G90 and G80, Genesis products promise to give the best entries in the competitive set a solid run for their money.  Initially, they will be value propositions.  You will get more features and content for your money.  Such a deal!


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“Trucks” to Continue to Outsell Cars – XSUV Segment

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500 wide Car Truck Sales 1987-2021500 wide Car Truck Mix 1987-2021AutoPacific, an automotive specialist research and product planning consultancy, forecasts that trucks, including XSUVs will be about 60% of the market for the foreseeable future.  In fact, reading the crystal ball for the next five years, this percentage of the mix may be low.  The charts above detail how cars and truck sales and market penetration have evolved since 1987 and the forecast for the future.

The hottest product segment in the American light vehicle market is the crossover SUV (XSUV).  A crossover SUV can be as large as a Chevrolet Traverse or as small as a Chevrolet Trax.  There are dozens of XSUVs in between.  And there will be more.

The XSUV segment has become so hot because this type of vehicle corrects the criticisms buyers had of traditional SUVs which sold very well, but were not optimal.  Buyers wanted products that were not hard-core off-roaders, but more civilized and city friendly.  The SUV market exploded in the early 1990s with the introduction of the Ford Explorer and Jeep Grand Cherokee.  It wasn’t until 1996 that the crossover SUV began slipping into the marketplace.  First the Toyota RAV4 and Honda CR-V appeared.  They were followed by the luxury crossover RX300.  Clearly the manufacturers were listening and reacting.

Here are just a few of the things we know about the evolution of the SUV market over the next five years…

Cadillac  Cadillac states that it has too few XSUVs (one, the upcoming XT5) and wants to add two or three more to its lineup while adding one more car as a range topper between now and 2020.

Buick  Buick is adding the small Envision XSUV to its lineup this Spring.  Envision is assembled in China.

FCA Drops Cars to Add XSUV and Pickup Capacity  Fiat Chrysler Automobiles is dropping its Chrysler 200 and Dodge Dart in favor of more capacity for XSUVs and pickups.  The Ram pickup will take over the FCA Sterling Heights, Michigan Plant when the Chrysler 200 is dropped.  FCA’s huge Belvidere, Ilinois plant will be populated by XSUVs when the Jeep Compass and Patriot plus the Dodge Dart fade away.

Toyota Pushing RAV4  Toyota Motor Sales has stated that they would not be surprised if the RAV4 XSUV overtook the Camry mid-size car as its best selling product.  Camry was the best selling car in the USA in 2015.

Lexus will add a 3-row XSUV above the RX350 in the next few years.500 wide SUV XSUV Sales 1987-2021500 wide SUV XSUV Mix of SUV 1987-2021

 

The charts above show the impact of crossover SUVs on the light truck market.  Huge volume increase and market share increase.

Hyundai Aggressively Adding XSUV Capacity  Hyundai is replacing 50,000 units of car capacity in its Montgomery, Alabama assembly plant with the Santa Fe Sport.  That drops capacity for the Hyundai Sonata and Elantra from 400,000 to 350,000 units per year.  Hyundai admits that they underestimated the demand for XSUVs years ago.  This capacity move reacts to market demand and dealer pressure to get Hyundai dealers more XSUVs that are easier to sell and require less incentives and discounting.

Hyundai will add 45,000 units to its Tucson compact XSUV volume this year.  Built in South Korea, Tucson has been limited because it is popular around the world and the vehicle was capacity constrained.

Hyundai also recognizes there is a hole at the bottom of their XSUV lineup and are adding a sub-compact B-Segment XSUV to fill that hole.  There is a possibility that a smaller A-Segment XSUV will replace the Hyundai Accent hatchback.


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New Hyundai Elantra Gets Timid

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Hyundai Elantra at CastleCheck most of the boxes needed to win in the highly competitive compact car segment and the 2017 Hyundai Elantra does not miss many chances to excel.  Following the mantra of “democratization of technology” Elantra has most of the high tech infotainment and technology features available.  When you pop for them all, the retail price is $26,750.  This is a lot for a compact car of a decade ago, but not bad for the fully loaded Limited model of the all new Elantra.  For those not wanting or needing the full equipment load, the starting price is around $17,000.

Good Ease of Use  For a person reasonably familiar with today’s cars, the Elantra is easy to figure out.  It might not pass the rental car test where you should be able to start the car, turn on the headlights, adjust the radio and air conditioning system on a stormy night at Hertz, but it comes close.  Easy to understand and use are the keynotes of Elantra design.

Created to provide a destination for buyers wanting to downsize, Elantra has all the features with the possible exceptions of cooled seats and adaptive cruise control that brings you to a full stop and then proceeds when traffic moves forward.  For buyers wanting to upgrade, everything is there.  For a price.

2017 ELANTRA SEDAN

2017 ELANTRA SEDAN

Easy to Drive  Elantra is quiet, solid, comfortable.  It handles very well on aggressive back-California roads.  It is acceptably fast.  It has an automatic 6-speed transmission with its base 147-horsepower 2.0L 4-cylinder engine.  (There is an eco model available with higher fuel economy powered by a 128-horsepower 1.4L 4-cylinder turbo mated to a 7-speed EcoShift dual clutch transmission with limited feature availability).

The interior package is similar to a mid-size car of the prior generation (it is rated mid-size by the EPA). In fact, Elantra has about the same interior size of a Cadillac CTS and is bigger than a BMW 3-Series or Audi A4.  Interior materials are a notch above what used to be expected in this class of car.  The upper surface of the instrument panel is soft, but adjacent materials are hard while pretending to be soft.  The trunk is large, but accessed through a small opening due to its relatively fastback design.

Comprehensive Feature Availability  There is a 4.5-inch multi-color display between the gauges in the instrument cluster.  In the center stack, there is either a 7-inch or 8-inch monitor depending on features selected.  Both Apple CarPlay and Android Auto interfaces are avaiilable.  To enhance the sound of your music there is Harman’s Clari-Fi Music Restoration Technology.  Nice… very comprehensively done.

No Longer Head-Turning  Elantra is good looking, but not head-turning like its predecessor.  In the rear view, Elantra gets lost in traffic.  Its distinctive front view is highlighted by its large trapezoidal grille opening and LED accents on higher trim models.  Functional outboard vents in the front fascia direct air over the front wheels and help aerodynamics.  Vertical LEDs accent the outboard vents in top of the line models.  But overall, like the larger Hyundai Sonata, Hyundai has become more timid with its new compact car entry.

Elantra GT Coming  Coming in Fall 2016 is the Elantra GT with a 200HP 4-cylinder turbo and distinctive front and rear styling and unique interior trim.  The GT model will have a DSG


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2016 Hyundai Tucson – Compact XSUV Benchmark?

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Raising the Bar in a Competitive Segment  The Koreans keep getting better and the new 2016 Hyundai Tucson (product code TL) is an example of how Hyundai has executed a segment-beater.  Competing against big sellers Honda CR-V, Toyota RAV4, Ford Escape, Jeep Cherokee, Chevrolet Equinox, Mazda CX-5, etc. the new Tucson checks all the boxes.  It is well styled and immediately identifiable as a Hyundai (looks almost too much like the Santa Fe Sport).  It has a great package – good visibility, spacious front and rear seating, good cargo room, easy ingress/egress.  The fit and finish is excellent inside and out.  The interior trim materials have moved upwards – almost up to the next higher price class.

MY16 Hyundai Tucson

MY16 Hyundai Tucson

MY16 Hyundai Tucson

MY16 Hyundai Tucson

Hyundai Fell Behind in Segment – 2016 Hyundai Tucson Provides Conquest Opportunity  The product is good enough to begin some serious conquesting.  As the compact crossover SUV market has boomed over the past several years (growing 14.9% 2015CYTD), Hyundai has been left with a less-than-competitive product capable of selling around 45,000 per year.  As such, Hyundai Motor America’s share of the segment slipped from about 6% to 2.5%.  Some of that is due to capacity constraints from its Korean plant.  A new plant in the Czech Republic has come on line and will be supplying Europe freeing up Korean capacity.  With the new Tucson on sale in August, 2015, HMA’s volume is expected to rise to 56,200 in 2015 and up to 90,000 or higher in 2016.  The 2015 Hyundai Tucson is good enough to pull that off if there is strong marketing support behind the vehicle (the last generation was essentially a “launch and leave” proposition with little marketing support).  At 90,000 units, the Tucson will have about 6% of the segment.

Pre-Family Market Target  Who will buy the 2016 Hyundai Tucson?  HMA sees this as the entry targeted at “pre-family” singles and couples.  Tucson is 8.5-inches shorter than the Santa Fe Sport that is targeted at “post-family” couples who no longer need the seven-passenger three row capacity of the 8.5-inch longer (than Santa Fe Sport) Santa Fe.  Santa Fe is targeted at “core families”.  Tucson democratizes technology by offering most of the latest gee whiz electronic features available on higher classes of products.

Hyundai describes its styling as bold and confident and it certainly comes across that way.  It has a slightly more vertical windshield that helps ingress to the front seats.  Tucson adopts Hyundai’s new corporate face with the hexagonal grille.  From the side view, the Tucson is lean and wedgy.  Exterior styling was by Hyundai’s European studio.  The interior was styled in California.  Ergonomics are outstanding with controls placed where expected.  There is an 8-inch information screen with navigation and Hyundai’s BlueLink interface.  The only criticism is with map graphics that don’t show enough detail and seem to show only major arteries, not the interesting spur roads you pass.

MY16 Hyundai Tucson

MY16 Hyundai Tucson

Powertrain OK but Full Throttle is Disappointing  The base engine is Hyundai’s Nu 2.0L GDI 4-cylinder that has 164-horsepower and 151 lb ft of torque.  The 2.0 L mileage figures are 23/31/26mpg.  The 2.0L gets a six-speed automatic transmission.  The optional engine, and the engine on the majority of Tucson models, is the Gamma 1.6L 4-cylinder Turbo with 175-horsepower and 195 lb ft of torque.  The 1.6L mileage figures are 26/33/29mpg).  The 1.6L gets a seven-speed dual clutch transmission.  You definitely want the higher torque 1.6L Turbo.  The torque is the key to performance feel.  In the examples of the Tucson I drove, there was a noticeable lag when full throttle acceleration was wanted or needed from a stop (with traffic approaching, for instance).  Pedal to the metal was disappointing.  On a part throttle take off, this was not evident.  It seemed to happen only when you really wanted the oomph.  This is a characteristic an owner will learn over time, but Hyundai should sort it out ASAP.


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AutoPacific 2015 Vehicle Satisfaction Awards

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Owners rate Kia K900 top car, Ford F-150 top truck. Tesla Top Brand

TUSTIN, Calif. (July 8, 2015) – AutoPacific today announced its 19th annual Vehicle Satisfaction Awards (VSAs), identifying the most satisfying vehicles on the market. An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, VSAs are based on survey responses from over 66,000 owners of new 2015 model year cars and light trucks.

“2015 represents a year of diversity,” says George Peterson, president of AutoPacific. “Competition is fierce and no one automaker dominates the results.” The 2015 winners are spread across nearly every manufacturer, with wins by 9 out of 11 automakers. General Motors receives the most wins with 5, followed by Kia and Nissan, with 4 and 3 wins, respectively. Honda, Toyota, FCA (Fiat Chrysler Automobile), Volkswagen and Ford follow with 2 wins each. Volvo, Mercedes-Benz and Hyundai each take home 1 win.

“For the 2015 model year, there are 274 models and 33 brands from which to choose a new vehicle,” says Peterson. “It can be daunting for consumers to sort through all of those options and try to predict which one will work best for them in the long run. AutoPacific VSAs help to give them a strong starting point.”

The average VSA score for 2015 is 25-points higher than in 2014 confirming products and customer handling are improving markedly. The brands with the greatest year-over-year improvements are Jaguar – improving eleven positions; Volkswagen – improving ten positions; Ford – improving nine positions.

The Kia K900 – Kia’s range topping luxury car – set an all time high and wins AutoPacific’s President’s Award. This award is given only when the overall score tops the previous high score. Interestingly, the all-new aluminum bodied Ford F-150 would have won this award if the Kia was not in the running.  The previous President’s Award winners were the 2014 Mercedes S-Class and the 2010 Hyundai Sonata.

Korean Manufacturers Take Over Top Spot in Satisfaction

Tesla, a domestic brand with only one vehicle, is the top scoring brand overall.  General Motors’ GMC division is the top scoring mainstream brand.  In aggregate, Korean brands are the top source of high scoring vehicles.  With 5 winning vehicles, including the top ranking Kia K900, Korean manufacturers Kia and Hyundai come out on top in combined average score, taking over the position previously held by European manufacturers. “Kia and Hyundai are continually improving owner satisfaction in key areas like reliability and quality, yet are also hitting the mark with safety, braking, handling, styling and seat comfort, not to mention a very satisfying warranty program,” explains Peterson.

AutoPacific’s Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and styling to fuel economy and performance.

“In many cases, an extremely satisfying vehicle is not the car or truck that has the best absolute build quality or the best safety rating,” says Peterson. “VSAs look at the big picture, which includes owners’ experiences with their vehicle’s quality and safety, but also goes deeper into the heart of the ownership experience.”

Brand SummaryVehicle Summary

About AutoPacific

AutoPacific is a future-oriented automotive marketing and product-consulting firm. Every year AutoPacific publishes a wide variety of syndicated studies on the automotive industry. The firm also conducts extensive proprietary research and consulting for auto manufacturers, distributors, marketers and suppliers worldwide. Company headquarters are in Tustin, California, with an affiliate office in the Detroit area. Additional information about AutoPacific and the Vehicle Satisfaction Awards can be found on AutoPacific’s websites: www.autopacific.com and www.vehiclevoice.com.

Contacts

Dan Hall dan.hall@autopacific.com 714.838.4234


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Kia K900 – Kia Range Topper

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Kia introduced the K900 premium luxury car for the 2014 model year.  Based on Hyundai/Kia’s rear wheel drive platform shared with the Hyundai Equus and loosely the Hyundai Genesis sedan, Kia’s entry into the luxury market is controversial.  Internally and externally there were concerns that the brand was not ready to take the leap into the $60,000 price range.  But as is often the case in the life of an import distributor, the parent company demands that you take the “gift” of a vehicle you might not think fits the lineup at the time.

KMA – AutoPacific Neighbors  Full disclosure, Kia Motors America headquarters in Irvine are less than a mile from AutoPacific’s headquarters in Tustin, California.  Every day our roads are filled with Kia Optima mid-size cars (to our eye, the best looking mid-size car presently on the market), Kia Soul hamster cars and Kia Forte compact cars.  Given the population of cars within a mile radius, Kia is the best selling brand on the market.  K900s are rarer, but does K900 hurt KMA’s position in the American market?  We don’t think so.2014 Kia K900 F34 VehicleVoice2014 Kia K900 SV VehicleVoice2014 Kia K900 R34 VehicleVoice

Conservative Design Will Not Offend  The exterior of the car is conservative and tasteful.  There is little flamboyance with the exception of Kia’s outstanding white pearlescent paint (I don’t like white cars, but the white available on the Optima and K900 is a very rich looking color).  The K900 is a large car with generous greenhouse that provides excellent visibility except rearward where the headrests get in the way.

Kia K900 Interior Outstanding  The K900 interior is a work of art.  The seats are nicely styled, supportive and infinitely adjustable with Mercedes-like seat controls on the door trim panels.  The instrument panel is electronic wizardry with a very well designed programmable 12.3-inch instrument cluster and 9.2-inch center stack screen with Kia’s UVO eServices telematics system.  Radio controls are actually easy to use with KNOBS (!) and source buttons.  The rear seat is very spacious and comfortable.  In the uplevel VIP executive package (a $6,000 option) designed for Korean CEOs to ride in the rear there are redundant controls in the center arm rest.  In the particular example we have been driving for a week, the interior trim is a very light grey or off white which makes it seem open, airy and spacious.  The contrasting grey environmental color gives a very upscale ambiance.2014 Kia K900 IP VehicleVoice2014 Kia K900 Cockpit2014 Kia K900 Rear Seat VehicleVoice

Lexus-Like Dynamics  Dynamically, the K900 harkens back two generations to the Lexus LS430, before Lexus decided to try a more sporty route.  The ride is very isolated, soft and cushion-like.  The 5.0L gasoline direct injection V8 is powerful and smooth.  Mated to an 8-speed automatic transmission we saw an average fuel economy of about 15mpg.  While the fuel economy is not sterling, it is about what you’d expect in a car like this.

So, the Kia K900 is not a German luxury car and is not what the Lexus LS460 has evolved into.  The Kia K900 is a very competitive, traditional luxury car that will be comfortable for the long haul and easy to live with.


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