This article was first published on Forbes.com on June 9, 2016
Tesla Tops Auto Brand Satisfaction for Second Year in a Row Tesla owners are the most satisfied overall among all car and light truck owners according to the results of AutoPacific‘s 2016 Vehicle Satisfaction Award research. The annual study includes over 65,000 respondents for 2016 and covers 273 vehicles sold in the United States.
Tesla owners are almost unanimous in agreeing the Tesla is fun to drive, powerful, eco-friendly, upscale, safe, distinctive and expensive. These are not people who are really looking for the greenest car around, they want a car that makes a statement and can tear away from almost every other car when the light turns green. The fact that Tesla has been the top-ranking brand in AutoPacific’s research two years in a row is testament not only to how much Tesla buyers like their product, but at how well the brand has been positioned. Of course, Tesla today is a one-car brand and that one car has really resonated with its owners. Things may be different when data for the Model X and Model 3 are included in the years to come.
Other luxury brands trail Tesla. Cadillac, Lexus and Lincoln are next in satisfaction, then comes a surprise.
Kia Top Ranked Popular Brand Kia is ranked fifth overall and is the top popular brand in the research. This is quite a feat for a Korean brand that was just an asterisk fifteen years ago. Clearly, Kia products are capable of competing with the best. The Kia Optima mid-size sedan was third overall behind the Cadillac Escalade Luxury SUV and the Mercedes S-Class Luxury Car. These cost about three times what the Optima would cost. Kia owners see their vehicles as safe, fun to drive, comforting, a good value from a trusted brand. While these attributes are above the results for the industry as a whole, they bear little resemblance to the magnitude of the Tesla results.
Here are the top ten most satisfying brands:
Owners rate Kia K900 top car, Ford F-150 top truck. Tesla Top Brand
TUSTIN, Calif. (July 8, 2015) – AutoPacific today announced its 19th annual Vehicle Satisfaction Awards (VSAs), identifying the most satisfying vehicles on the market. An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, VSAs are based on survey responses from over 66,000 owners of new 2015 model year cars and light trucks.
“2015 represents a year of diversity,” says George Peterson, president of AutoPacific. “Competition is fierce and no one automaker dominates the results.” The 2015 winners are spread across nearly every manufacturer, with wins by 9 out of 11 automakers. General Motors receives the most wins with 5, followed by Kia and Nissan, with 4 and 3 wins, respectively. Honda, Toyota, FCA (Fiat Chrysler Automobile), Volkswagen and Ford follow with 2 wins each. Volvo, Mercedes-Benz and Hyundai each take home 1 win.
“For the 2015 model year, there are 274 models and 33 brands from which to choose a new vehicle,” says Peterson. “It can be daunting for consumers to sort through all of those options and try to predict which one will work best for them in the long run. AutoPacific VSAs help to give them a strong starting point.”
The average VSA score for 2015 is 25-points higher than in 2014 confirming products and customer handling are improving markedly. The brands with the greatest year-over-year improvements are Jaguar – improving eleven positions; Volkswagen – improving ten positions; Ford – improving nine positions.
The Kia K900 – Kia’s range topping luxury car – set an all time high and wins AutoPacific’s President’s Award. This award is given only when the overall score tops the previous high score. Interestingly, the all-new aluminum bodied Ford F-150 would have won this award if the Kia was not in the running. The previous President’s Award winners were the 2014 Mercedes S-Class and the 2010 Hyundai Sonata.
Korean Manufacturers Take Over Top Spot in Satisfaction
Tesla, a domestic brand with only one vehicle, is the top scoring brand overall. General Motors’ GMC division is the top scoring mainstream brand. In aggregate, Korean brands are the top source of high scoring vehicles. With 5 winning vehicles, including the top ranking Kia K900, Korean manufacturers Kia and Hyundai come out on top in combined average score, taking over the position previously held by European manufacturers. “Kia and Hyundai are continually improving owner satisfaction in key areas like reliability and quality, yet are also hitting the mark with safety, braking, handling, styling and seat comfort, not to mention a very satisfying warranty program,” explains Peterson.
AutoPacific’s Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and styling to fuel economy and performance.
“In many cases, an extremely satisfying vehicle is not the car or truck that has the best absolute build quality or the best safety rating,” says Peterson. “VSAs look at the big picture, which includes owners’ experiences with their vehicle’s quality and safety, but also goes deeper into the heart of the ownership experience.”
AutoPacific is a future-oriented automotive marketing and product-consulting firm. Every year AutoPacific publishes a wide variety of syndicated studies on the automotive industry. The firm also conducts extensive proprietary research and consulting for auto manufacturers, distributors, marketers and suppliers worldwide. Company headquarters are in Tustin, California, with an affiliate office in the Detroit area. Additional information about AutoPacific and the Vehicle Satisfaction Awards can be found on AutoPacific’s websites: www.autopacific.com and www.vehiclevoice.com.
Dan Hall email@example.com 714.838.4234
Kia introduced the K900 premium luxury car for the 2014 model year. Based on Hyundai/Kia’s rear wheel drive platform shared with the Hyundai Equus and loosely the Hyundai Genesis sedan, Kia’s entry into the luxury market is controversial. Internally and externally there were concerns that the brand was not ready to take the leap into the $60,000 price range. But as is often the case in the life of an import distributor, the parent company demands that you take the “gift” of a vehicle you might not think fits the lineup at the time.
KMA – AutoPacific Neighbors Full disclosure, Kia Motors America headquarters in Irvine are less than a mile from AutoPacific’s headquarters in Tustin, California. Every day our roads are filled with Kia Optima mid-size cars (to our eye, the best looking mid-size car presently on the market), Kia Soul hamster cars and Kia Forte compact cars. Given the population of cars within a mile radius, Kia is the best selling brand on the market. K900s are rarer, but does K900 hurt KMA’s position in the American market? We don’t think so.
Conservative Design Will Not Offend The exterior of the car is conservative and tasteful. There is little flamboyance with the exception of Kia’s outstanding white pearlescent paint (I don’t like white cars, but the white available on the Optima and K900 is a very rich looking color). The K900 is a large car with generous greenhouse that provides excellent visibility except rearward where the headrests get in the way.
Kia K900 Interior Outstanding The K900 interior is a work of art. The seats are nicely styled, supportive and infinitely adjustable with Mercedes-like seat controls on the door trim panels. The instrument panel is electronic wizardry with a very well designed programmable 12.3-inch instrument cluster and 9.2-inch center stack screen with Kia’s UVO eServices telematics system. Radio controls are actually easy to use with KNOBS (!) and source buttons. The rear seat is very spacious and comfortable. In the uplevel VIP executive package (a $6,000 option) designed for Korean CEOs to ride in the rear there are redundant controls in the center arm rest. In the particular example we have been driving for a week, the interior trim is a very light grey or off white which makes it seem open, airy and spacious. The contrasting grey environmental color gives a very upscale ambiance.
Lexus-Like Dynamics Dynamically, the K900 harkens back two generations to the Lexus LS430, before Lexus decided to try a more sporty route. The ride is very isolated, soft and cushion-like. The 5.0L gasoline direct injection V8 is powerful and smooth. Mated to an 8-speed automatic transmission we saw an average fuel economy of about 15mpg. While the fuel economy is not sterling, it is about what you’d expect in a car like this.
So, the Kia K900 is not a German luxury car and is not what the Lexus LS460 has evolved into. The Kia K900 is a very competitive, traditional luxury car that will be comfortable for the long haul and easy to live with.
The 2014 Kia Optima is the highest scoring Mid-Size Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. Coming in behind the Optima are the Ford Fusion, Hyundai Sonata, Chevrolet Malibu, Nissan Altima, and the Toyota Camry. The Optima also won the VSA for its class in 2013 giving it two years as the top satisfying Mid-Size Car.
The 2014 Kia Optima leads its category with eighteen wins and ties out of fifty attributes. The Optima also comes within one tenth of a satisfaction point in fourteen other categories. For over sixty percent of the satisfaction measurements the Optima is on top.
The top ten highest ratings by Kia Optima owners are: the exterior styling and color, image, warranty, the perception of reliability and dependability, overall quality and image, exterior size, safety rating, and feeling safe while driving.
Subjectively, even as it ages, the Optima remains one of the best styled mid-size cars of recent years.
The all new 2014 Kia Soul is the highest scoring Compact Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. The Soul beat out some very impressive competitors such as the Volkswagen Golf, Chevrolet Cruze, Dodge Dart, Ford Focus, and the Honda Civic.
The 2014 Kia Soul wins or ties in seven of fifty satisfaction categories. The Soul also was within one tenth of a rating point in thirteen other categories. The 2014 Kia Soul is at the top of a total of twenty categories.
The top ten highest ratings by Kia Soul drivers are: the warranty, the perception of reliability and dependability, overall quality and handling, vehicle and brand reputation, feeling safe while driving and the safety rating, the exterior color, and it is fun to drive.
As Kia’s top selling nameplate, Kia played it safe with the 2014 re-do. Still one of the most pleasant small cars to drive, it excels with its quirky styling, easy entry and exit, good visibility. Simply, the Soul is very easy to live with on a day to day basis.
On Monday June 16, 2014, AutoPacific announced its 18th annual Vehicle Satisfaction Awards (VSA), identifying the most satisfying 2014 model year vehicles on the market. Other automotive awards provide information on defects – things gone wrong. AutoPacific’s research looks at the issue of vehicle ownership in a totally different way – how satisfied a new vehicle is to its owner. While it’s important to know how well a vehicle is screwed together, it is even more important to learn how well buyers and drivers feel about their vehicle.
The AutoPacific 2014 Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and convenience to fuel economy and performance. “Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says George Peterson, president of AutoPacific. “The winners perform well in 50 separate categories that objectively measure the ownership experience.” An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, AutoPacific’s VSA are based on the results of responses from over 92,000 new vehicle owners.
For 2014, the most satisfying brands are Lincoln, Top Premium Brand and GMC, Top Popular Brand. The vehicle – car or truck – registering highest overall satisfaction is the new-for-2014 Mercedes-Benz S-Class that also wins AutoPacific’s second President’s Award for achieving the highest VSA score ever. The truck with the highest overall satisfaction score is the new BMW X5 Premium Luxury Crossover SUV.
“With the launch of each new car and truck, carmakers try to improve the product and increase the satisfaction of their buyers,” explains Peterson. “By surveying a substantial number of owners who have purchased a new 2014 model year vehicle, The AutoPacific’s 2014 Vehicle Satisfaction Awards provide an objective measurement of how well the makers are doing. More than one-third of new vehicle buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.”
The awards in 2014 are much more diverse than they have been in previous years, with no single brand dominating the results. Multiple top-ranked award winners are: Chevrolet with four winners; Lincoln with three winners; Mercedes-Benz, BMW, Kia, and GMC with two winners each.
The brands that improved their relative ranking positions in 2014 compared with 2013 are: GMC moving from 17th to 8th position; Lincoln moving from 6th position to 1st position; Ford moving from 25th to 19th; Chevrolet moving from 21st to 16th. Brands with the largest drop in position were Volkswagen moving from 16th to 28th position and Jaguar dropping from 7th to 17th.
From a manufacturer perspective, General Motors was tops with seven wins and Ford had four wins.
“AutoPacific 2014 Vehicle Satisfaction Awards help vehicle buyers sort through an increasingly complicated selection of brands and models. For the 2014 model year, there are 274 models and 32 brands from which to choose a new vehicle. The VSA clearly shows the buyers which vehicles are at the top of the class they are considering,” says Peterson.
Top 2014 model year performers are:
PRESIDENT’S AWARD FOR HIGHEST VSA SCORE EVER: Mercedes-Benz S-Class
HIGHEST SATISFACTION PREMIUM BRAND: Lincoln
HIGHEST SATISFACTION POPULAR BRAND: GMC
2014 PASSENGER CAR WINNERS:
|Premium Luxury Car
Executive Luxury Car
Aspirational Luxury Car
Luxury Mid-Size Car
Premium Compact Car
BMW 3-Series GT
Lincoln MKZ Hybrid
2014 LIGHT TRUCK WINNERS:
|Heavy Duty Pickup
Light Duty Pickup
Premium Luxury Crossover SUV
Luxury Crossover SUV
Large Crossover SUV
Premium Mid-Size Crossover SUV
Mid-Size Crossover SUV
Compact Crossover SUV
|Ford F-Series Super Duty
Jeep Grand Cherokee
AutoPacific’s Vice President of Industry Analysis, Ed Kim, has always had an affinity for small cars with a performance personality and a load of equipment. Our recent week-long evaluation of the 2014 Kia Forte5 SX seems to fit his requirements. The Forte5 SX is a front wheel drive five-door hatchback that provides a lot of utility for a small family. Its useful interior package is wrapped in a very nice looking and sporty skin.
Technology Laden Interior Standard The interior is full of Kia’s latest technology. Standard are heated outside mirrors with mirror head mounted turn signal indicators, automatic light control, projector headlamps, LED fog lamps, LED positioning lights. LED taillamps, 18-inch alloy wheels. Comfort and convenience features abound in the interior with standard AM/FM/CD/MP3/SiriusXM audio, UVO eServices Infotainment System, rear camera, Bluetooth wireless connectivity, cruise control, steering wheel controls, paddle shifters with automatic transmission, tilt and telescoping steering column, power windows/locks, air conditioning, leather wrapped steering wheel, the list goes on.
Advanced Powerful Engine The Forte5 SX is powered by a 1.6L Turbocharged DOHC 4-cylinder engine with dual continuous variable valve timing and gasoline direct injection. These engine specs place the SX model at the forefront of today’s advanced gasoline engine technology. Given these engine specs, the SX has 201-horsepower and 195 lb-ft of torque driving through the front wheels.
So, without any options, the Kia Forte5 with a six-speed automatic transmission goes for $20,900.
More Goodies Can be Added If you want to spring for more technology, Kia has option packages that can provide it. For an additional $2,200, a premium package is available that includes a sunroof, auto dimming rear view mirror with Homelink, leather seat trim, power driver’s seat, heat and ventilated front seats, heated rear seats and heated steering wheel. Once you’ve popped for the Premium Package yo can decide to add the Technology Package that includes HID headlamps, 4.2-inch display in the instrument cluster between the tach and speedometer, dual zone air conditioning and a navigation system. That adds another $1,800 to the price. Destination charges are another $800.
Fully Loaded – <$26,000 So for less than $26,000 you can get a fully loaded Forte5 SX.
Spirited, Pleasant to Drive OK, we’ve talked about the impressive equipment level and powertrain under the hood, but would the Forte5 SX live up to Ed Kim’s driving requirements. Absolutely. This is a fun to drive small car with “spritely” performance. It rides well, has more-than-adequate power and acceleration and gets good fuel economy (21mpg city/29mpg highway). Not bad at all.
How could this car be improved? First, the interior is available only in black, so the tone of the environment is a bit dour. There should be a light grey leather seat option with door trim panels to accent the seats. The headliner should be light. These changes would open up the interior to make the car seem more spacious. That’s about it. Upgrade the interior here and there and the Kia Forte5 SX is an even bigger winner than it already is.
We at AutoPacific have just completed a week’s worth of driving the Thailand-built Mitsubishi Mirage. Now we know what drivers in a third world country experience when they drive locally assembled cars. And we don’t like it much.
Satisfied With Acceleration If you are a lucky enough to own a Jaguar XJ, you likely are extremely satisfied with the power and acceleration of your car. In AutoPacific‘s new car and light truck research, 100% of XJ owners are extremely satisfied. Overall, 51% of new car and light truck buyers are extremely satisfied with the power and acceleration of their vehicle. About 86% of sports car owners are extremely satisfied. About 71% of sporty car owners and 70% of aspirational luxury cars are extremely satisfied. At the other end of the spectrum are owners of hybrids and small cars. Only 37% of hybrid owners are extremely satisfied with power and acceleration compared with 40% of small car owners. This might be expected since these products are biased toward maximum fuel economy usually at the expense of spirited driving.
Prius Plug In Hybrid Owners Least Satisfied with Power and Acceleration
Toyota Prius owners are least satisfied no matter which Prius is owned. Only 19% of Prius Plug-In Hybrid owners are extremely satisfied with the power and acceleration of their vehicle. Only 20% of Prius c owners are extremely satisfied. Only 24% of Prius v owners are extremely satisfied and only 27% of the Prius are extremely satisfied. Other Toyotas in the bottom twenty include the Matrix (21%), Lexus CT200h (29%) and Scion xD (30%). Ten of the bottom twenty are hybrids in addition to the seven models from Toyota are: Hyundai Sonata Hybrid (24%), Honda CRZ (26%) and Honda Insight (27%). Four economy cars are among the lowest rated: Honda Fit (25%), Nissan Versa (25%), Mazda 2 (27%), Ford Fiesta (28%), Kia Rio (29%) and Hyundai Accent (30%). Completing the bottom 20 are: Mazda CX5, Mitsubishi Outlander Sport, Mitsubishi Outlander and Jeep Patriot.
How Important is Power and Acceleration? Of course, one of the key questions is how important power and acceleration is to these owners. Overall, 39% of owners say power and acceleration is extremely important to them. So the industry is overachieving slightly having 51% of owners extremely satisfied. Among hybrid owners, only 23% say power and acceleration is extremely important (compared with 37% satisfied). Among small car owners, power and acceleration is important only to 28% (compared with 40% satisfied).
The all new 2013 Honda Accord is Honda’s most important vehicle EVER. That’s right, EVER! It comes after lackluster reviews of the latest cost-reduced mind-numbing Civic. It enters the mid-size car product segment where the oldest high volume competitor was launched as a 2011 model in early 2010 (Hyundai Sonata) and each new model is more impressive than the one that came before it… Toyota Camry, Kia Optima, Volkswagen Passat, Nissan Altima, the coming-soon Ford Fusion, Chevrolet Malibu and next year’s Mazda6. Each new mid-size entry is better, more finessed, more technologically capable and available with a wider range of features than ever before. The question is “Did Honda bring their ‘A Game’ to the 2013 Accord, or is it another misstep like the Civic?”
Bring their “A Game”? Wow, did they! This Accord is a take-no-prisoners attempt by Honda to reclaim leadership in the premium mid-size car class. With this car, Honda appears to have its MOJO back!