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2012 Lexus RX450h Most Satisfying Hybrid Crossover SUV

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Best In Class 2012 Hybrid/EV Crossover SUV:  Lexus RX450h

2012 Lexus RX450h Wins AutoPacific Vehicle Satisfaction Award

Owners of the 2012 Lexus RX450h Hybrid Crossover SUV give the vehicle top ratings in twenty-five of forty-eight attributes in AutoPacific’s 2012 Vehicle Satisfaction Award research.  We won’t list all the winning categories.  It would take too much space, but let’s consider those ratings of 4.5 or higher out of a possible high score of 5.0 satisfaction rating points:  Overall Satisfaction, Driver’s Seat Comfort, Image, Vehicle’s Reputation, Brand’s Reputation, Interior Materials, Ride, Reliability, Feeling Safe While Driving, Safety Features, Safety Ratings and Overall Quality.  Owners rate the RX450h below 4.0 satisfaction rating points in six categories:  Interior Storage, Fuel Economy, Cruising Range, Price, Recyclability, Collision Avoidance Technology.


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Jealous George – No Detroit Auto Show This Year

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North American International Auto Show Logo

An annual pilgrimage for the auto industry is to attend the press days at the North American International Auto Show in Detroit each January.  Unfortunately, this year I cannot attend because my physicians caution that I should not be heaving carry-ons into and out of overhead bins and baggage carousels.

So, I’m jealous.

One of the primary businesses of AutoPacific is to keep on top of what is the latest in the auto industry worldwide, so AutoPacific will still be well represented at Detroit.

I asked each of our staff members to remind me why I should or should not be jealous of them attending instead of me.  Read below the break for their input.


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2013 Lexus GS … Less Kinder… Less Gentler

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For more than a few years Lexus has been working towards creating a more exciting driving experience. The LFA and IS F are certainly worthy vehicles for those inclined to a vehicle that generates passion. But those two vehicles are certainly the Lexus exceptions. While the LFA and IS prove that Lexus can make engaging vehicles, they don’t prove that Lexus is about engaging vehicles. The 2013 Lexus GS is designed to change that. With the age of a Lexus buyer knocking on sixty’s door, it makes sense that this move could help the brand in the long run. We had the opportunity to see first hand if Lexus’ mainstream GS could move the needle towards automotive passion.


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2012 Lexus CT200h – Range Expansion Attracts GenX and GenY to Lexus

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Lexus CT200h 2011 FV.jpg
Think Audi A3, BMW 1-Series and Volvo C30 and you can better understand the competitive set Lexus is targeting with its all new CT200h 5-door hatchback to be launched in February 2011. Also think of the CT200h as a product really designed for the European market where it is right-sized and right-styled.
The competitive set in the USA sells less than 1,500 units per month now – or about 18,000 per year – small potatoes in a 12,000,000 unit industry. Lexus is going after 1,000 units per month – immediately intending capturing 40% of this small segment. Can they do it?
Given pricing in the low $30,0oo range, the CT will undercut the IS 250, but Lexus management tells us it won’t squeak in under the $30K barrier which could prove to be a psychological threshhold.


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2010 Lexus RX Wins AutoPacific Vehicle Satisfaction Award for Luxury Crossover SUV

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Lex_10_RX_350.jpgThe 2010 Luxury Crossover segment winner is the Lexus RX, outscoring strong domestic and import brand competition in the segment. Lexus dominates their segment, with a package owners consistently give high marks to.
This third-generation RX is slightly larger than the previous model giving it a notably larger exterior size and greater interior room; it’s no wonder the RX was tops in its class in consumer satisfaction with exterior size, driver’s seat comfort and rear seat comfort.
The VSA’s measure both importance and satisfaction and the RX performed where it matters most to consumers. Areas of highest importance to consumers in the Luxury Crossover SUV segment are reputation, reliability, durability and driver’s seat comfort. The RX scored best in class in each of those attributes, as well as ease of getting in and out and feel of interior fabrics and materials.
A well-deserved class winner.
For a complete list of winners and description of the Awards, click here.


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Cadillac Wins AutoPacific 2010 Vehicle Satisfaction Award As Top Brand

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CadillacLogo2010.jpgCadillac’s owners’ cumulative scores for each Cadillac model in AutoPacific’s 2010 Vehicle Satisfaction research have given Cadillac a win in the race to be best brand overall. Cadillac outpoints Lexus, Mercedes-Benz, Lincoln and Buick (top Popular Brand). This is Cadillac’s seventh win in the past eleven years. Winning so often is testament that Cadillac is selling to buyers who really appreciate their vehicles.
The Cadillac Escalade Luxury Sport Utility Vehicle is the only Cadillac winning its class outright, but the CTS, the STS, the DTS and the SRX scored well enough to move Cadillac into overall leadership.
For a complete list of winners and description of the Awards, click here.


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2010 Lexus LS460 Wins AutoPacific Vehicle Satisfaction Award

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Lex_10_LS460_Sport.jpgLS460 Consistent Winner The Lexus LS460 premium luxury sedan won AutoPacific’s 2010 Vehicle Satisfaction Award (VSA) for its class. The Lexus LS has been a consistent winner in its class winning nine of the eleven possible awards since the 2000 model year.
So, what makes the LS460 outpoint its competition? It rates highest in overall satisfaction with an almost perfect 4.9 rating out of 5.0 rating points. Its quality is also rated 4.9. It scores almost as impressive ratings in ride, durability/reliability and feeling safe while driving. LS also does extremely well in exterior size, ease of getting in and out, seating capacity and driver’s seat comfort. Out of 48 attributes, Lexus LS was the winner of thirteen.
These attributes have historically been perceived to be “owned” by European luxury cars, but over the years Lexus has shown that the LS is more than a serious competitor to entries from Europe and winning in nine of the eleven most recent years is testament to Lexus’ outstanding quality and reliability. When we mention “Quality” in relation to premium brands Lexus is the brand usually carrying that banner.
For a complete list of winners and description of the Awards, click here.

Posted in: Awards, Lexus, Survey Results

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Autopacific Announces 2010 Vehicle Satisfaction Awards

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AutoPacVSAlogo10.jpgNational Survey Reveals Cadillac as Top Premium Brand, Buick as Top Popular Brand, Ford Motor Company Has Most Awards with Seven, Suzuki Kizashi as Top Car and Lincoln MKT as Top Truck
TUSTIN, Calif. (May 20, 2010) — AutoPacific today announced its 14th Annual Vehicle Satisfaction Awards (VSA) to help consumers make informed vehicle purchase decisions.
“While the auto industry is showing signs of improvement, more than ever before, manufacturers need to be able to differentiate themselves. Proof of satisfied customers is as good as gold,” says George Peterson, president of AutoPacific. “We’ve found that more than 25% of new car buyers are positively influenced by owner-based awards like the VSA when deciding on a new car or truck.”
AutoPacific’s Vehicle Satisfaction Award is an industry benchmark for measuring how satisfied an owner is with his/her new car or light truck. This study by the Southern California-based automotive research firm summarizes the results of over 42,000 new vehicle owners.
“Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says Peterson. “The winners perform well in 48 separate categories that objectively measure the ownership experience.”


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On the Road: 2010 Lexus HS 250h Misses the Mark

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On sale since August 2009, the Lexus HS 250h was the brand’s first dedicated hybrid model. A second, the CT 200h, launches later in 2010 in the compact car space. Being a luxury marque and with a conventional sedan shape prepped to play in the very heart of the car market (mid-size sedans), the HS 250h evolved a 187HP hybrid system from the Camry Hybrid and its 2.4L I4 rather than using that of the smaller Toyota Prius (136HP, 1.8L).
Lex_10_HS250h_bl_e.jpg
What that means for the HS 250h is a few more ponies under the hood (187HP net power versus 134HP of the Prius), and fuel economy a little less impressive than Pruis’s 51/48 city/highway mpg. The HS 250h boasts 35/34 city/highway, though the extra HP is welcome.
Until the 2011 CT 200h arrives, the $36,000 HS 250h is the least expensive Lexus hybrid. No doubt a well-thought-out piece of engineering, the HS 250h incorporates lessons learned from prior Lexus and Toyota hybrids. One example is the exhaust heat recovery system of the RX 450h, which keeps the engine and cabin warmer and allowing for more “stop” time at low speeds. The HS 250h’s fuel economy stacks up reasonably well against other conventionally motivated sedans of its size, but not against some current and upcoming hybrid sedans.
Lex_10_HS250h_bl_b.jpg


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Toyota Recall Customer FAQs

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logo.jpgThe Toyota recalls over sticking accelerator pedals are causing quite a stir this week, one which has grown in volume, really, over months and years. The fallout may be severe for Toyota, depending on how long it takes to fully resolve the issues and whether or not an additional recall regarding the Prius brake system is also required–voluntary or not. The situation is particularly bad for a company that had built a personality based on reliability and safety. No doubt, they will be taken to task. No doubt, mistakes were made. Also no doubt, the media frenzy is turning an already difficult and serious recall situation into recall fever.
But, while the drama plays out on local and national news, and our hard-working Congresspeople ensure they publicly flog Toyota and get their two cents in and “keep us safe,” there are real people with real questions. Toyota has some answers for customers, and we’d like to share them with you.
Follow the jump for Toyota’s relatively thorough and clear FAQs, including information on both the accelerator pedal and floor mat recalls, and what to do in an emergency.


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