Source: teucy.com – 2016 Lincoln MKS
Source: Lincoln.com – 2017 Lincoln Continental
The Lincoln MKS luxury sedan has not been an overwhelming success. Year to date through November 2016, the MKS sold less than 5,000 units. Lincoln dealers must be breathing a sigh of relief as its replacement, the all-new 2017 Lincoln Continental, arrives at their dealerships. Already in 2016, the Continental has sold almost 3,500 units. The Continental is also out-selling the all-new 2017 Cadillac CT6. While the early sales results are promising, let’s see if the new Continental is an improvement over its predecessor.
Each year, AutoPacific surveys new car and light truck buyers to determine what changes they want in their vehicle. It is particularly interesting to compare the changes that owners want to their vehicle when it is just about to be replaced by the next generation. In this case we will compare the 2016 Lincoln MKS with the MKS’ competitive set (Cadillac XTS, BMW 5-Series, Acura RLX, Audi A6, etc. – $50,000 to $70,000 mid-size luxury sedans). We will also provide AutoPacific’s evaluation of how much the 2017 Lincoln Continental will move the needle.
It becomes immediately obvious, however, that the owners of the MKS are much more traditional in their desires than the likely buyers of the all-new Continental. Compared with the competitive set, MKS owners are ten years older, less likely to be college educated and earn $50,000 less. About 76% of MKS owners are retired compared with 38% of the competitive set.
AutoPacific’s research shows that over 20% of MKS owners want more safety features (40%), technology that is easier to use (36%), better driver’s seat visibility (36%), more distinctive styling (34%), better ease of getting in and out (31%), improved roominess (27%) and better driver’s seat comfort (23%). AutoPacific’s assessment of the all-new 2017 Lincoln Continental is that the new car will substantially improve the results for the car over the MKS. We predict that the owners of the 2017 Lincoln Continental will be a very satisfied bunch.
Here are the results of the major areas MKS owners want improved and our take on Continental compared with the outgoing MKS and its competitive set:
Source: AutoPacific – Changes Owners Want to 2016 Lincoln MKS
Safety Features: 40% of MKS owners want more safety features than now compared for 27% of the competitive set. The outgoing car has blind spot monitoring, adaptive cruise control and lane departure assist available in an expensive technology package. The 2017 Lincoln Continental has the totally modern driver assistance suite available as well, but the features are more seamless in the new car and are available as a $3,100 Technology Package on the $54,000 Reserve model. This package includes: 360-degree camera, Active park assist, Lane-Keeping System, Lane-Keeping alert, Lane-Keeping aid, Driver Alert System, Adaptive cruise control, Pre-Collision assist with Pedestrian Detection, Collision warning, Brake support, Active braking, Auto-dimming rearview mirror, Rain-sensing wipers and Windshield wiper de-icer. Unfortunately, the totally cool LED headlamps are only available as part of a $5,000 Luxury Package that also includes the $1,130 REVEL sound system. Egads! Does this mean the LED headlamps are $3,870?
Technology: As with many vehicles these days, technology is a love it/hate it affair. Compared with the competitive set, the older Lincoln MKS buyer is much more likely to want technology that is easier to use (36% compared with 18%). The MKS uses Lincoln’s much-maligned MyLincoln Touch infotainment system that was glitchy and difficult to use. The 2017 Lincoln Continental uses the new Sync 3 system that is much easier to use and has includes Apple CarPlay and AndroidAuto. The new system is much more intuitive, faster, and seems more stable. We wish Lincoln had adopted a larger center stack screen mounted higher in the center of the vehicle. Also, the gray tones Lincoln uses in its graphics are difficult to see because the contrast is subtle. It would be much more satisfying if more vivid colors were used.
The Continental’s instrument cluster is reconfigurable and can provide an overwhelming amount of information or a very simple amount of data. AutoPacific’s complaint with the instrument cluster is that it cannot be made bright enough to see clearly on days with heavy sun loads.
Driver’s Seat Visibility: About 36% of MKS owners want better driver’s seat visibility compared with 22% for the competitive set. The 2017 Lincoln Continental has good forward visibility, but the visibility to the sides is restricted by the high passenger seat back and headrest and the rear sail panel. The backlite is relatively high and rear seat headrests restrict visibility. The Continental is likely competitive, but not better than its competitors.
Styling: About a third of MKS owners want more distinctive styling. Only about 20% of the competitive set want more distinctive styling. While some criticize the 2017 Lincoln Continental as looking too much like the Bentley Flying Spur, the Lincoln certainly has more presence than its predecessor. We believe the 2017 Continental will be judged as distinctive or more distinctive than its facing competition in next year’s research.
Ease of Getting In and Out: As a person gets older flexibility becomes a challenge. About 31% of the older MKS buyers want the car to be easier to get in and out of. This compares with 23% of the competitive set. The new 2017 Lincoln Continental has a very fast A-Pillar which could interfere with head clearance when getting into the vehicle. The A-Pillar is pushed forward enough that this should not be a problem with the new car. Continental is at least on a par with its competitive set.
Roominess: About 27% of MKS owners want more passenger roominess compared with 22% of the competitive set. The 2017 Lincoln Continental has a very spacious seating package. Its rear seat is very luxurious and accommodating especially with the $4,300 Rear Seat Package. Since Lincoln is making a concerted effort to sell the Continental in China where it likely will be driven by a chauffeur instead of the owner, the Rear Seat Package is very important. Cosseting the Chinese CEO in the rear seat is what this package is designed to do. Overall, the 2017 Lincoln Continental is more than competitive in terms of passenger roominess.
Driver’s Seat Comfort: About 23% of MKS owners want a more relaxed driver’s seat compared with 10% of the competitive set. The 2017 Lincoln Continental evaluated by AutoPacific had Lincoln’s 30-way power seats. Like many features with multiple adjustments, you can adjust it to any position but great. Several AutoPacific staffers loved the adjustability of the seats and especially the adjustable left and right leg thigh support. Starting with the default position may be result in the best overall seat feel. The new Continental’s seat firmness may be a bit too stiff for the traditional Lincoln buyer.
Engine Power: While MKS owners do not particularly want more power or better fuel economy, the 2017 Lincoln Continental is available with powertrain selections that would satisfy almost any type of driver. The base engine is a 305-horsepower 3.7L double overhead cam V6. The mid-level engine is a 335-horsepower 2.7L turbo V6. The top engine is a 400-horsepower 3.0L twin turbo V6. For a company that used to provide only one engine per vehicle, the choices offered are excellent. Driving the all-wheel drive 400-horsepower Continental can be an exhilarating experience.
Image by: George Peterson
Infiniti QX30 Launched One of the fastest growing product segments is the Luxury Small Crossover SUV (XSUV) category. Infiniti has been a bit late to the party as there are already 33 small XSUVs on the market. Eight of those are luxury brand XSUVs: the Acura RDX has been out since 2013 in its second incarnation, Audi Q3 out since 2014, BMW X1 out since 2014, Land Rover Discovery Sport out since 2016, Lexus NX200t out since 2015, Lincoln MKC out since 2015, Mercedes GLA since 2015, Range Rover Evoque out since 2012. Launch of the Infiniti QX30, while a bit late, pretty much has every brand in the fray.
Infiniti enters the fray with the Infiniti QX30, making it the 34th member in the small XSUV market and 9th luxury brand XSUV. Remember, QX is the Infiniti nomenclature for SUVs whether they are body-on-frame SUVs (QX80) or crossover SUVs (QX70, QX60, QX50). Infiniti cars carry names that begin with a simple “Q”.
All USA QX30s Classified as Trucks The Infiniti QX30 is a highly styled small crossover available in front wheel drive and all wheel drive powertrain configurations. In other markets the all drive model is called “Q30” indicating Infiniti is classifying it as an hatchback car. In the USA, both versions are classified as trucks.
Dramatic Infiniti Design Cues Differentiate QX30 The Infiniti QX30 is sporty and curvaceous like most Infiniti models. It has bulging front fenders sweeping back and down with a strong character line. Infiniti decribes the character lines as “dramatic and turbulent”. The windshield is very fast flowing into a steeply dropping roofline. The front end is instantly recognizable as an Infiniti with its unique “double-arch” grille. In the side view, Infiniti’s signature crescent-shaped C-pillar further differentiates the vehicle. There is a lot going on there, but it works very well in this small XSUV.
Infiniti QX30 and Mercedes GLA Share Platform To keep the investment in line the Infiniti QX30 is assembled in Sunderland, England alongside the Mercedes-Benz GLA. QX30 and GLA share platforms, but Infiniti has loaded its entry with all the latest high tech electronic gadgetry available.
Engine Power at the Low End of Competitive Range The 2.0L 4-cylinder turbocharged engine is shared with the GLA and is manufactured by Daimler in Kolleda, Germany. Power output is 208 horsepower with 258 lb-ft of torque. Compared with other luxury XSUVs this power output is anemic. Driving the QX30, the performance is adequate, even pleasant, but a power output of between 230 and 240 horsepower would be more expected from an engine with these specifications.
The engine is mated to a 7-speed dual clutch transmission.
This article was first published on Forbes.com on June 9, 2016
Tesla Tops Auto Brand Satisfaction for Second Year in a Row Tesla owners are the most satisfied overall among all car and light truck owners according to the results of AutoPacific‘s 2016 Vehicle Satisfaction Award research. The annual study includes over 65,000 respondents for 2016 and covers 273 vehicles sold in the United States.
Tesla owners are almost unanimous in agreeing the Tesla is fun to drive, powerful, eco-friendly, upscale, safe, distinctive and expensive. These are not people who are really looking for the greenest car around, they want a car that makes a statement and can tear away from almost every other car when the light turns green. The fact that Tesla has been the top-ranking brand in AutoPacific’s research two years in a row is testament not only to how much Tesla buyers like their product, but at how well the brand has been positioned. Of course, Tesla today is a one-car brand and that one car has really resonated with its owners. Things may be different when data for the Model X and Model 3 are included in the years to come.
Other luxury brands trail Tesla. Cadillac, Lexus and Lincoln are next in satisfaction, then comes a surprise.
Kia Top Ranked Popular Brand Kia is ranked fifth overall and is the top popular brand in the research. This is quite a feat for a Korean brand that was just an asterisk fifteen years ago. Clearly, Kia products are capable of competing with the best. The Kia Optima mid-size sedan was third overall behind the Cadillac Escalade Luxury SUV and the Mercedes S-Class Luxury Car. These cost about three times what the Optima would cost. Kia owners see their vehicles as safe, fun to drive, comforting, a good value from a trusted brand. While these attributes are above the results for the industry as a whole, they bear little resemblance to the magnitude of the Tesla results.
Here are the top ten most satisfying brands:
Photo Source: Lincoln Motor Company
Navigator – First Luxury SUV Lincoln launched the Luxury Sport Utility Vehicle (SUV) Market in 1997 when it launched the first generation of the Navigator. Navigator was a derivative of the Ford Expedition Full Size SUV and proved to be an instant success. Loaded with the appropriate amount of technology and bling for the time, Navigator hit a chord with upscale families that wanted something more than a minivan or full size SUV. The first Navigator was somewhat tame by today’s standards, but provided the sophistication, size, power and price people coveting this kind of transportation. It took Cadillac two years to respond with the Escalade – a quick-to-market response to Navigator.
A Battle of Bling Between Lincoln and Cadillac The first generation Navigator was to last for five model years (1997 through 2002) when it was replaced by the 2003 Navigator which raised the bar in the American Luxury SUV category. It adopted independent rear suspension which allowed for the rear load floor to be dropped by 7-inches and for a commodious third row seat to be installed. To this day, General Motors full size SUVs have not matched Lincoln’s third row seat package, much less Escalade. Cadillac evolved into a bling-mobile (one Cadillac marketer described the vehicle as having seven layers of chrome). Lincoln responded with a gaudy Navigator in 2007 that seemingly had chrome haphazardly thrown at every bodypanel. While Escalade had a major refresh in 2015 incorporating Cadillac’s vertical LED light pipe daytime running lights in the front, Lincoln freshened the front styling of the Navigator incorporating the clumsy winged grille style that appeared on its vehicles during the decade. Navigator also dropped its V8 powertrain replacing it with a more powerful EcoBoost V6. The lower weight and higher power of the EcoBoost transformed the handling of the Navigator.
But that brings us to the future.
Photo Source: Lincoln Motor Company
Style Evolution Yields a Range Rover Look-Alike The next generation Lincoln Navigator concept has been shown at the 2016 New York Auto Show and it is an absolute WOW. Like Lincoln did in 2015 when they stealthily introduced the Continental concept at New York, the Navigator concept was kept very quiet until its initial reveal. With this new Navigator, Lincoln takes a different tack towards elegance, sophistication and quietness – a Personal Santuary. The new Navigator adopts new Lincoln styling cues like the strongly trapezoidal grille opening, Lincoln logo mesh grille, headlamps accented by LED running lights. The front end is very strong looking. The rear appearance adopts Lincoln’s horizontal full-width taillamp treatment. The bodyside, however, comes across much like a Range Rover with similar accent lines and window graphics. Different, but similar. You might remember Bentley accused Lincoln of plagiarizing the style of its Flying Spur. Might Range Rover make the same complaint with the new Navigator?
Lincoln says the new Navigator is its “most spacious ever”, but the exterior style seems to make it appear a bit less bulky. This is good.
Photo Source: Lincoln Motor Company
The concept is shown with gull-wing doors and “concertina” side steps for easier access. These are certainly there for the concept reveal and will not appear in production.
2017 Lincoln Continental
Lincoln Continental Concept Makes Splash at 2015 New York International Auto Show Lincoln Motor Company has shown its new Lincoln Continental Concept at the 2015 New York International Auto Show. Kept quiet until the week before the show, Lincoln clearly timed the release of the Continental Concept to coincide with the first public showing of the competing Cadillac CT6 sedan. Ford (Lincoln) used a similar tactic to take the wind out of the sails of the Acura NSX introduction at the 2015 Detroit Auto Show with its striking Ford GT.
The 2014 Lincoln MKZ Hybrid is the highest scoring Hybrid/EV Car in AutoPacific’s 2014 Vehicle SatisfactionAward research. The MKZ Hybrid finished first against some impressive competitors. Behind the MKZ Hybrid are the following: Buick LaCrosse eAssist, Toyota Avalon HEV, Lexus ES 300h, Infiniti Q50 HEV, and the Kia Optima HEV. The MKZ Hybrid previously won the VSA in the 2011 model year.
The 2014 Lincoln MKZ Hybrid led its category with fifteen wins and ties out of fifty attributes. The MKZ Hybrid also was within one tenth of a rating point with nine other categories. This puts the 2014 MKZ Hybrid at the top with twenty-four of fifty satisfaction categories.
The top ten highest ratings by Lincoln MKZ Hybrid owners are: exterior color and styling, overall quality and handling, the perception of reliability and dependability, the safety rating and features, the interior styling, environmental friendliness, and feeling safe while driving.
While price is not one of the top ten satisfying attributes, the fact that the price for the 2014 Lincoln MKZ Hybrid is the same as the V6 model likely goes a long way in creating a warm feeling about the car. Usually, the hybrid version is a substantial price premium above the gasoline powered models.
The 2014 Lincoln MKZ is the top scoring Luxury Mid-Size Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. Coming in a close second was the Lexus ES followed by the Nissan Maxima, Volkswagen CC, and the Acura TSX.
The 2014 Lincoln MKZ led its category with twenty-two wins and thirteen ties out of fifty satisfaction attributes. This puts the 2014 Lincoln MKZ hitting the top of the mark in seventy percent of the categories.
The top ten highest rankings by MKZ owners are: the exterior styling and color, the braking, the perception of reliability and dependability, feeling safe when driving, interior styling, the reputation of the Lincoln brand, overall quality and handling, and enjoyment of driving. The MKZ had a difficult launch in early 2013, but clearly the teething problems of the early production run have been corrected and owners acquiring the cars during Fall, 2013 are very pleased with their vehicle.
The present big car in the Lincoln lineup is the MKS. The MKS is the top scoring Executive Luxury Car in AutoPacific’s 2014 Vehicle Satisfaction Award research. These are outstanding results in a product segment that includes some very impressive competitors like the second place Acura RLX, BMW 5-Series, Cadillac CTS Sedan, Audi A6, Cadillac XTS, Lexus GS, Mercedes E-Class, Jaguar XF and the Infiniti Q70 (Infiniti M using Infiniti’s old naming scheme).
In achieving this level of satisfaction, the 2014 Lincoln MKS wins or ties in eleven of fifty attributes. The MKS is within one tenth of a rating point in another fourteen attributes. So, for fully half of the satisfaction measurements, MKS is at the top.
The top ten highest ratings by MKS owners are: feeling safe while driving, safety features and ratings, the perception of reliability and durability, braking, the reputation of the Lincoln brand and the MKS, overall quality and handling.
On Monday June 16, 2014, AutoPacific announced its 18th annual Vehicle Satisfaction Awards (VSA), identifying the most satisfying 2014 model year vehicles on the market. Other automotive awards provide information on defects – things gone wrong. AutoPacific’s research looks at the issue of vehicle ownership in a totally different way – how satisfied a new vehicle is to its owner. While it’s important to know how well a vehicle is screwed together, it is even more important to learn how well buyers and drivers feel about their vehicle.
The AutoPacific 2014 Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and convenience to fuel economy and performance. “Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says George Peterson, president of AutoPacific. “The winners perform well in 50 separate categories that objectively measure the ownership experience.” An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, AutoPacific’s VSA are based on the results of responses from over 92,000 new vehicle owners.
For 2014, the most satisfying brands are Lincoln, Top Premium Brand and GMC, Top Popular Brand. The vehicle – car or truck – registering highest overall satisfaction is the new-for-2014 Mercedes-Benz S-Class that also wins AutoPacific’s second President’s Award for achieving the highest VSA score ever. The truck with the highest overall satisfaction score is the new BMW X5 Premium Luxury Crossover SUV.
“With the launch of each new car and truck, carmakers try to improve the product and increase the satisfaction of their buyers,” explains Peterson. “By surveying a substantial number of owners who have purchased a new 2014 model year vehicle, The AutoPacific’s 2014 Vehicle Satisfaction Awards provide an objective measurement of how well the makers are doing. More than one-third of new vehicle buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck.”
The awards in 2014 are much more diverse than they have been in previous years, with no single brand dominating the results. Multiple top-ranked award winners are: Chevrolet with four winners; Lincoln with three winners; Mercedes-Benz, BMW, Kia, and GMC with two winners each.
The brands that improved their relative ranking positions in 2014 compared with 2013 are: GMC moving from 17th to 8th position; Lincoln moving from 6th position to 1st position; Ford moving from 25th to 19th; Chevrolet moving from 21st to 16th. Brands with the largest drop in position were Volkswagen moving from 16th to 28th position and Jaguar dropping from 7th to 17th.
From a manufacturer perspective, General Motors was tops with seven wins and Ford had four wins.
“AutoPacific 2014 Vehicle Satisfaction Awards help vehicle buyers sort through an increasingly complicated selection of brands and models. For the 2014 model year, there are 274 models and 32 brands from which to choose a new vehicle. The VSA clearly shows the buyers which vehicles are at the top of the class they are considering,” says Peterson.
Top 2014 model year performers are:
PRESIDENT’S AWARD FOR HIGHEST VSA SCORE EVER: Mercedes-Benz S-Class
HIGHEST SATISFACTION PREMIUM BRAND: Lincoln
HIGHEST SATISFACTION POPULAR BRAND: GMC
2014 PASSENGER CAR WINNERS:
|Premium Luxury Car
Executive Luxury Car
Aspirational Luxury Car
Luxury Mid-Size Car
Premium Compact Car
BMW 3-Series GT
Lincoln MKZ Hybrid
2014 LIGHT TRUCK WINNERS:
|Heavy Duty Pickup
Light Duty Pickup
Premium Luxury Crossover SUV
Luxury Crossover SUV
Large Crossover SUV
Premium Mid-Size Crossover SUV
Mid-Size Crossover SUV
Compact Crossover SUV
|Ford F-Series Super Duty
Jeep Grand Cherokee