Posted by George Peterson on January 5, 2012 at 5:08 pm
An annual pilgrimage for the auto industry is to attend the press days at the North American International Auto Show in Detroit each January. Unfortunately, this year I cannot attend because my physicians caution that I should not be heaving carry-ons into and out of overhead bins and baggage carousels.
So, I’m jealous.
One of the primary businesses of AutoPacific is to keep on top of what is the latest in the auto industry worldwide, so AutoPacific will still be well represented at Detroit.
I asked each of our staff members to remind me why I should or should not be jealous of them attending instead of me. Read below the break for their input.
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Posted by George Peterson on January 3, 2012 at 5:44 pm
Goodyear Auto Service Centers – the Most Satisfying Tire Retailer in AutoPacific’s 1st Replacement Tire Retailer Dynamics and Satisfaction Study
About 26% of drivers in the USA have replaced one or more tires in the last twelve months. Most of these tires are purchased and serviced by a Tire Retailer. Tire retailers can range from the corner service station to an auto dealership, a mass market retailer or a specialist nationwide tire center. Knowing which tire retailers provide the most satisfying service is critical when deciding where to purchase Replacement Tires. In its first Replacement Tire Brand Dynamics and Satisfaction Study AutoPacific surveyed over 15,000 vehicle owners who bought replacement tires over the past twelve months to determine what is important when choosing a replacement tire and which tire retailers provide the most satisfying experience.
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Posted by George Peterson on February 4, 2011 at 5:57 pm
Last summer during a discussion with senior Hyundai management in Seoul, I asked “When can we expect to see a third plant for Hyundai and or Kia in the United States?” The response was “A third plant will be necessary when Hyundai and Kia sell 900,000 per year in the USA.”
In 2010, Hyundai sold 538,228 cars and light trucks in the USA and Kia sold 356,496 cars and light trucks. That is a total of 874,496 cars and light trucks for these two fast-growing brands. That number is also close enough for us to hypothesize that an announcement for a third Hyundai or Kia plant in the USA should be forthcoming.
Two USA Plants Already at or Above Capacity: Clearly, Hyundai is pushing the capacity of their Montgomery, Alabama plant. With the Sonata Mid-Size Sedan setting all-time sales records and the newly launched Elantra promising to sell very well, Hyundai Motor Manufacturing Alabama is out of capacity even at its increased capacity planning volume of 400,000 units. Hyundai has announced it is importing Elantras from Korea to meet extraordinary demand in the USA. Kia is adding a third shift to its West Point, Georgia plant producing Kia Sorento and Hyundai Santa Fe crossover sport utility vehicles.
Rumor – Mississippi Hyundai-Kia has likely squeezed as many concessions as possible from Alabama and Georgia to support its two plants there. A logical next choice still within range of Hyundai and Kia suppliers is Mississippi. With a third plant in the offing, any state would be willing to offer substantial concessions for the investment dollars and jobs a large scale plant inevitably generates.
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Posted by George Peterson on June 21, 2010 at 10:00 am
Cadillac Adds Premium Care Cadillac is adding standard scheduled maintenance – Premium Care – to its 2011 Model Year products. Providing scheduled maintenance is a way to demonstrate commitment to the customer, reduce ownership costs and increase customer loyalty. BMW has been offering scheduled maintenance for years and has effectively shed its “Break My Wallet” image that existed prior to the scheduled maintenance program.
Premium Brands Abandoned Standard Scheduled Maintenance In the past, most of the European luxury brands included standard scheduled maintenance – BMW, Audi, Mercedes-Benz, Jaguar, Land Rover. As costs went up and belts had to be tightened all with the exception of BMW dropped out. Surprising because consumer input to AutoPacific has indicated that standard scheduled maintenance is a strong enticement in selecting one brand over another. BMW was winning the battle with no competition.
Standard Scheduled Maintenance Returning as Customer Satisfaction and Marketing Tool Brands have begun to slowly return to standard scheduled maintenance as a customer satisfaction enhancer and sales enticement… Volvo, Volkswagen are now on board. Jaguar has added its Platimum Coverage for 2011 that provides all scheduled maintenance for 5-years or 50,000 miles. 2010MY Land Rover models include scheduled maintenance for a short period after
purchase. Perhaps they will follow Jag’s lead.
In any event, standard scheduled maintenance appears to again gain traction in the marketing wars at the top of the market. That VW has adopted it may indicate adding standard scheduled maintenance even to popular high volume brands.
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Posted by Stephanie Brinley on May 20, 2010 at 6:26 am
National Survey Reveals Cadillac as Top Premium Brand, Buick as Top Popular Brand, Ford Motor Company Has Most Awards with Seven, Suzuki Kizashi as Top Car and Lincoln MKT as Top Truck
TUSTIN, Calif. (May 20, 2010) — AutoPacific today announced its 14th Annual Vehicle Satisfaction Awards (VSA) to help consumers make informed vehicle purchase decisions.
“While the auto industry is showing signs of improvement, more than ever before, manufacturers need to be able to differentiate themselves. Proof of satisfied customers is as good as gold,” says George Peterson, president of AutoPacific. “We’ve found that more than 25% of new car buyers are positively influenced by owner-based awards like the VSA when deciding on a new car or truck.”
AutoPacific’s Vehicle Satisfaction Award is an industry benchmark for measuring how satisfied an owner is with his/her new car or light truck. This study by the Southern California-based automotive research firm summarizes the results of over 42,000 new vehicle owners.
“Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says Peterson. “The winners perform well in 48 separate categories that objectively measure the ownership experience.”
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Posted by Stephanie Brinley on May 3, 2010 at 10:57 am
Two-Year Purchase Intention Down
TUSTIN, Calif. (May 3, 2010) – AutoPacific, an authoritative automotive research and insight company, regularly tracks the impact of fuel prices on the type of vehicles Americans will consider buying. The results for the just completed Fuel Price Impact Survey show some surprising results, and are summarized below.
While there are many indications that the recession is ending, at least in terms of new vehicle sales it may be too early to declare victory, as expressed intent to purchase a new car or truck in the next two years has slightly declined over the January to March period.
Over 1,000 respondents completed AutoPacific’s March 2010 wave of its Fuel Price Impact Survey.
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Posted by Stephanie Brinley on April 14, 2010 at 4:43 pm
Being a company focused firmly forward, we don’t talk used cars much. But a program like this deserves some virtual ink.
Recalls have been in the news this year like rarely before. The depth and scope of Toyota’s problems has increased sensitivity to any manufacturer’s recalls–and make no mistake, there are many issued. Most not so severe as Toyota’s problems with accelerator shims, but out there all the same.
Half of the equation for ensuring cars on the road have had any recall work performed is in the owner’s hands. Often, owners ignore recall notices, particularly for minor issues, or figure it’ll get handled with the next oil change, to have it fall off today’s crowded to-do lists.
GM and Carfax announced a measure of help for anyone looking to purchase a used vehicle, making it easier to find out if the car was affected by a recall and if the work was done. GM is providing VINs to Carfax of millions of Buicks, Cadillacs, Chevrolets, GMCs, Saabs, Saturns, Pontiacs, and Hummers with open recalls.
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Posted by Stephanie Brinley on March 30, 2010 at 3:42 pm
Nissan has today announced U.S. LEAF pricing. On the eve of the New York show, they have successfully caused a near-unanimous “WOW” across the industry with an amazingly low price for high-technology system. Profit per vehicle is not something automakers are happy to talk about in any situation, but the expectation is that Nissan may not make any profit on the LEAF for many, many years. Still, the combination of an affordable price and the years of deep legwork Nissan has done in preparing consumers and communities for the product, the LEAF is the biggest step yet in advancing the cause of electric vehicles. What does this mean for the success of LEAF? Here’s my first reaction…
Pricing Summary
$32,380 ($25,280 after $7500 Federal tax credit)
$349/month for 36-month lease (Nissan takes the credit to enable that price)
$2200–AeroVironment home-charging dock and installation (also eligible for tax credit)
$99 Registration fee, refundable (www.nissanusa.com)
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Posted by Stephanie Brinley on February 12, 2010 at 6:53 am
Interest in Small Cars, Hybrids
Declines Despite Fuel Price Increase
TUSTIN, Calif. (February 11, 2010) – AutoPacific regularly tracks the impact of fuel prices on the type of vehicles Americans will consider buying. The results for the just-completed Fuel Price Impact Survey show very surprising results.
Governmental mandates and consumer desires appear to be moving at cross-purposes. At a time when Congress and the Obama Administration are mandating more fuel efficiency, fuel price increases have moderated. Consumer preferences are swinging in the direction opposite what the government desires. Consideration for small cars and hybrids, the most fuel efficient vehicles, is down dramatically, while consideration for pickups and SUVs is up dramatically. Over 1,000 respondents completed AutoPacific’s January 2010 wave of its Fuel Price Impact Study.
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Posted by Stephanie Brinley on February 3, 2010 at 6:25 pm
The Toyota recalls over sticking accelerator pedals are causing quite a stir this week, one which has grown in volume, really, over months and years. The fallout may be severe for Toyota, depending on how long it takes to fully resolve the issues and whether or not an additional recall regarding the Prius brake system is also required–voluntary or not. The situation is particularly bad for a company that had built a personality based on reliability and safety. No doubt, they will be taken to task. No doubt, mistakes were made. Also no doubt, the media frenzy is turning an already difficult and serious recall situation into recall fever.
But, while the drama plays out on local and national news, and our hard-working Congresspeople ensure they publicly flog Toyota and get their two cents in and “keep us safe,” there are real people with real questions. Toyota has some answers for customers, and we’d like to share them with you.
Follow the jump for Toyota’s relatively thorough and clear FAQs, including information on both the accelerator pedal and floor mat recalls, and what to do in an emergency.
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