AutoPacific surveys new car and light truck buyers annually to determine how satisfied they are with their vehicle and what changes they want made. Based on this owner research, AutoPacific calculates the vehicles that owners want changed the least. The people who have purchased the vehicle are the people it was designed for. The data result in the AutoPacific Ideal Vehicle Award. Every year there are some results that stand out. The 2016 awards are no different. Here are some highlights:
• The top brand overall is Tesla – a one car brand at the time of the research, but that one car is on target with its buyers. The Tesla Model S is the top ranked Luxury Car.
• The top popular brand is GMC – for the third year in a row.
• The most ideal vehicle, overall, is the Volvo XC70.
• Subaru swept the crossover SUV categories in which it competes with the Outback winning the Premium Mid-Size Crossover SUV category, the Forester winning the Mid-Size SUV category and the Crosstrek winning the Compact Crossover SUV category. That is a very impressive sweep.
Multiple year winners include:
• Jeep Grand Cherokee – winning the last six years in a row
• Volkswagen Golf – winning the last three years in a row and six of the last ten years
• Chevrolet Colorado – for the second year in a row
• Subaru Outback – for the second year in a row
• Subaru Forester – for the second year in a row
That Tesla has won so early in its lifetime is a testament to its planning, design and engineering teams. Maybe Tesla does not have the bureaucracy that bogs down bigger companies and allows it to effectively target the affluent buyers of its first vehicle.
Jeep has been fine-tuning the Grand Cherokee since the early 1990s. The fact that it has won the Ideal Vehicle Award for six years in a row shows that Jeep really does know what Grand Cherokee owners want.
The string of Ideal Vehicle Awards won by the Volkswagen Golf over the past ten years is impressive.
Finally, Subaru has solved the equation of successful small and mid-size crossover SUVs. Subaru sales have been steadily increasing and the Ideal Vehicle Award wins show the company understands crossover SUVs. Of course their “LOVE” advertising and dog-centric messages don’t hurt either.
This article was first published on Forbes.com on June 9, 2016
Tesla Tops Auto Brand Satisfaction for Second Year in a Row Tesla owners are the most satisfied overall among all car and light truck owners according to the results of AutoPacific‘s 2016 Vehicle Satisfaction Award research. The annual study includes over 65,000 respondents for 2016 and covers 273 vehicles sold in the United States.
Tesla owners are almost unanimous in agreeing the Tesla is fun to drive, powerful, eco-friendly, upscale, safe, distinctive and expensive. These are not people who are really looking for the greenest car around, they want a car that makes a statement and can tear away from almost every other car when the light turns green. The fact that Tesla has been the top-ranking brand in AutoPacific’s research two years in a row is testament not only to how much Tesla buyers like their product, but at how well the brand has been positioned. Of course, Tesla today is a one-car brand and that one car has really resonated with its owners. Things may be different when data for the Model X and Model 3 are included in the years to come.
Other luxury brands trail Tesla. Cadillac, Lexus and Lincoln are next in satisfaction, then comes a surprise.
Kia Top Ranked Popular Brand Kia is ranked fifth overall and is the top popular brand in the research. This is quite a feat for a Korean brand that was just an asterisk fifteen years ago. Clearly, Kia products are capable of competing with the best. The Kia Optima mid-size sedan was third overall behind the Cadillac Escalade Luxury SUV and the Mercedes S-Class Luxury Car. These cost about three times what the Optima would cost. Kia owners see their vehicles as safe, fun to drive, comforting, a good value from a trusted brand. While these attributes are above the results for the industry as a whole, they bear little resemblance to the magnitude of the Tesla results.
Here are the top ten most satisfying brands:
Owners rate Kia K900 top car, Ford F-150 top truck. Tesla Top Brand
TUSTIN, Calif. (July 8, 2015) – AutoPacific today announced its 19th annual Vehicle Satisfaction Awards (VSAs), identifying the most satisfying vehicles on the market. An industry benchmark for measuring how satisfied an owner is with his/her new vehicle, VSAs are based on survey responses from over 66,000 owners of new 2015 model year cars and light trucks.
“2015 represents a year of diversity,” says George Peterson, president of AutoPacific. “Competition is fierce and no one automaker dominates the results.” The 2015 winners are spread across nearly every manufacturer, with wins by 9 out of 11 automakers. General Motors receives the most wins with 5, followed by Kia and Nissan, with 4 and 3 wins, respectively. Honda, Toyota, FCA (Fiat Chrysler Automobile), Volkswagen and Ford follow with 2 wins each. Volvo, Mercedes-Benz and Hyundai each take home 1 win.
“For the 2015 model year, there are 274 models and 33 brands from which to choose a new vehicle,” says Peterson. “It can be daunting for consumers to sort through all of those options and try to predict which one will work best for them in the long run. AutoPacific VSAs help to give them a strong starting point.”
The average VSA score for 2015 is 25-points higher than in 2014 confirming products and customer handling are improving markedly. The brands with the greatest year-over-year improvements are Jaguar – improving eleven positions; Volkswagen – improving ten positions; Ford – improving nine positions.
The Kia K900 – Kia’s range topping luxury car – set an all time high and wins AutoPacific’s President’s Award. This award is given only when the overall score tops the previous high score. Interestingly, the all-new aluminum bodied Ford F-150 would have won this award if the Kia was not in the running. The previous President’s Award winners were the 2014 Mercedes S-Class and the 2010 Hyundai Sonata.
Korean Manufacturers Take Over Top Spot in Satisfaction
Tesla, a domestic brand with only one vehicle, is the top scoring brand overall. General Motors’ GMC division is the top scoring mainstream brand. In aggregate, Korean brands are the top source of high scoring vehicles. With 5 winning vehicles, including the top ranking Kia K900, Korean manufacturers Kia and Hyundai come out on top in combined average score, taking over the position previously held by European manufacturers. “Kia and Hyundai are continually improving owner satisfaction in key areas like reliability and quality, yet are also hitting the mark with safety, braking, handling, styling and seat comfort, not to mention a very satisfying warranty program,” explains Peterson.
AutoPacific’s Vehicle Satisfaction Awards objectively measure owner satisfaction with 50 separate attributes ranging from interior comfort and styling to fuel economy and performance.
“In many cases, an extremely satisfying vehicle is not the car or truck that has the best absolute build quality or the best safety rating,” says Peterson. “VSAs look at the big picture, which includes owners’ experiences with their vehicle’s quality and safety, but also goes deeper into the heart of the ownership experience.”
AutoPacific is a future-oriented automotive marketing and product-consulting firm. Every year AutoPacific publishes a wide variety of syndicated studies on the automotive industry. The firm also conducts extensive proprietary research and consulting for auto manufacturers, distributors, marketers and suppliers worldwide. Company headquarters are in Tustin, California, with an affiliate office in the Detroit area. Additional information about AutoPacific and the Vehicle Satisfaction Awards can be found on AutoPacific’s websites: www.autopacific.com and www.vehiclevoice.com.
Dan Hall email@example.com 714.838.4234
The 2015 Lincoln MKC hit Lincoln dealerships in June 2014 and promises to be the 2nd volume entry for Ford’s premium brand after the award-winning Lincoln MKZ. Lincoln is the top brand in AutoPacific’s 2014 Vehicle Satisfaction Award research and the MKZ and MKZ Hybrid are the winners of their product categories. The MKC (getting confused with the alphanumeric nomenclature yet?) is joining a booming market for smaller crossover SUVs and, based on our brief drive of the vehicle, the MKC should do very well in AutoPacific’s 2015 Vehicle Satisfaction Award research.
Excellent Package The MKC is a “small” crossover SUV, but it does not feel small from the driver’s seat. The front seating package is spacious. Visibility forward is excellent. Ergonomics are good. Transmission shifting is through push buttons on the left hand side of the center stack. The MyLincoln Touch system is more intuitive (but reading the channel numbers for SiriusXM is almost impossible because of tiny font sizes) and stable. Losing the shifter in the center console is an excellent idea for many reasons. It allows for more storage in the console and also allows the console to be narrower giving the front seat passengers more seat width. The MKC is a persuasive package that will appeal to buyers across all age ranges.
Neat Features Abound on MKC For those buyers who want the latest technology, MKC offers a lot. Of course, there is MyLincoln Touch that sets the stage in the center stack. There is Approach Detection where the vehicle reacts to the key fob approaching the vehicle at night and the headlamp accents, taillamp accents, door handle pockets and interior all light up. There is even a Lincoln logo projected onto the pavement from the outside rear view mirror puddle lights. Then there is Drive Control that includes continuously adjusting shock absorbers to provide a comfortable ride under all conditions. Electric Power Steering and Active Noise Control are standard features that complement the Drive Control System. Active Park Assist not only can park the MKC, but includes Park Out Assist to help the driver maneuver the vehicle out of a tight parking space. As with many newly introduced vehicles there is a suite of electronic driver assist technologies: lane-keeping system, driver alert system (checks driver alertness), adaptive cruise control, collision warning system with brake support, blind spot information system, and cross traffic alert. These features may sound like overkill, but once you have used them, they become a necessity rather than a luxury.
Highly Differentiated from Escape – All EcoBoost Engines The MKC is derived from the Ford Escape but shares no body panels or interior trim bits. Without looking under the skin, the relationship is invisible. The 2015 Lincoln MKC comes standard with a 240HP 2.0L EcoBoost 4-cylinder engine. Optional is a 2.3L EcoBoost 4-cylinder with 285-horsepower (with 93 octane gasoline – in California the top spec gas octane is 91 octane so the output for the 2.3L would be about 280HP). The base vehicle is front wheel drive with all wheel drive available as an option.
Outstanding Dynamics Starting in Santa Barbara and driving across the Los Padres National Forest to the Tejon Ranch , the MKC proves to be nimble and athletic on the twisty roads more suited to a sports car than a X-SUV. With the 2.3L EcoBoost and AWD, the MKC is quick and solid over all road surfaces.
Price and Competition The base price of the MKC is $33,995, but the versions Lincoln provided for the drive evaluation were all in the $50,000 range equipped with the full suite of electronic features and the big engine. The size and price of the MKC puts it in the competitive set with the Cadillac SRX, Acura RDX, Audi Q5, BMW X1, Infiniti QX50 (i.e. EX), Range Rover Evoque, Volvo XC60. As if that isn’t enough competition, there is more to come: Lexus NX, Mercedes-Benz GLA, Audi Q3, Porsche Macan. Clearly, buyers will have a tremendous challenge sorting out which of these smaller XSUVs to select.
Now for the Nit-Picks Ford (Lincoln) can be depended on to make mistakes in feature availability. For a company that touts “democratization of technology” (meaning the neat electronic features found on the top of the line will be available in a Focus, for instance) the base MKC cannot be had with an in-vehicle navigation system. Since MyLincoln Touch is standard and each vehicle has a center stack screen, and the navigation system is via an SD card, navigation should be available on all models.
Brand Challenge The only thing standing in the way of the MKC being a whopping success may the Lincoln brand. While AutoPacific’s research shows Lincoln is doing a great job satisfying its customers, the brand has languished and is only now starting to re-assert itself. The MKC is an outstanding addition to the Lincoln portfolio. Now the challenge is to get buyers into the dealerships to drive and buy the MKC. It will be interesting to watch how Lincoln markets the vehicle in the coming months and to monitor its sales performance.
Volvo Growth Strategy: Tony Nicolosi, new President and CEO of Volvo Cars of North America says 90% of the senior management of VCNA is new since he took over in October 2013. Volvo’s marketing strategy is also going to change with the arrival in January of Bodil Eriksson as executive vice president of marketing and new advertising agency Grey London starting in March. Nicolosi says Volvo will return to its roots emphasizing safety, the environment and the family. The marketing budget for 2014 is bigger by about 50% but its emphasis will shift away from television to digital messaging.
Prior to becoming head of VCNA, Nicolosi was head of Volvo Finance in the USA, so he is very familiar with the leasing game. About 42% of Volvos are leased, well short of the leasing penetration of Audi, BMW or Mercedes. Going forward, Volvo’s lease penetration should increase with more concentration on more car for the payment and regular replacement. This will give Volvo dealers the first shot at putting off-lease customers into a new Volvo.
OK, OK, you might not put the Volvo XC70 in an SUV class, but Volvo has gone to lengths to give the XC70 SUV cues and it pulls them off pretty well. And, Volvo describes the XC70 as a “crossover”, so, QED. The XC70 outpoints the second place Audi Q5 by over 50 rating points.
AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand. To score well shows the product planning and design team understand the vehicle’s buyers very well and have executed the product to meet those standards.
Volvo XC70 Dominates Audi Q5 in IVA Win: The 2012 Volvo XC70 comes closest to the ideal of any Luxury Crossover SUV. The XC70 outpoints the second place Luxury XSUV – the Audi Q5 – by 52 rating points. In fact, eighty-percent or more of XC70’s owners would not change fourteen of fifteen major characteristics of their vehicle.
Any time over 90% of an owner group wants a characteristic to remain the same, the maker has hit its target dead center. Ninety-percent-plus characteristics in the XC70 include: exterior size, exterior styling, driver’s seat visibility, driver’s seat comfort, wheels, and safety features.
The only area lacking is interior storage compartments – 27% of XC70 owners want more interior storage.
You can find an Autobytel review of this IVA award winner at http://www.autobytel.com/auto-news/awards/ideal-suvs-pickups-rated-by-owners-in-2012-iva-awards-112117/
For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact firstname.lastname@example.org and title your email “IVA Results”. A copy of the results will be emailed to you within 48-hours.
I probably was the last person to ride with Patrick Paternie on a new vehicle evaluation. Patrick passed away on March 10 following a race in his classic Porsche.
Patrick Paternie: Volvo Chili Cook-Off, Scottsdale, March 8, 2010
I spent two days riding in Volvos with Patrick. He had sought me out to be his co-driver and I looked forward to his commentary and stories. I knew he was a good driver and would never take risks that so many of the hot-shots on these press previews sometimes take.
Patrick regaled me with stories of how he and his wife Linda towed a big trailer behind a Suburban in Arizona and there just wasn’t enough oomph in the big SUV to keep up with traffic with the trailer following behind. He talked about how Linda had come to like riding in his Ford pickup because of all the room in the cab. He was especially complimentary about a drive with the Aston Martin Rapide in Alaska. He said the Rapide was much more capable than he would ever have thought. The folks at Aston Martin admit the car has been “placed at a considerable discount”. He travelled widely for his passion. I was jealous.
We talked about heart surgery I had undergone last November. “How did you know you had a problem,” he asked. “Sprained ankle,” I replied. That got me to the doctor’s office and to get a physical my medical insurance provides every year. Surgery followed a few weeks later.
Patrick never alluded to having a heart problem. He looked fit and healthy. He raced. He finished. He was 65. We miss him.
Volvo means safety, right? Absolutely. But Volvo is no longer alone atop the safety universe. Other vehicles have achieved similar safety ratings and prospective buyers need additional reasons to consider a Volvo than its safety reputation. To solve this conundrum, Volvo Cars of North America turned to Swedish tuner Polestar.
In 1996, Volvo began a long-term relationship with a Swedish performance tuner – Polestar. Polestar souped up Volvos for the European racing circuit. And, now, Polestar has come to the USA through the offer of a chip enhancement for Volvo sedans and XSUVs. Polestar can either be added at the Volvo port or as an accessory by your friendly Volvo dealer. At the dealer it will set you back $1,295 and Polestar says the chipping should take about ten minutes. You get a lot of bang for the buck.
If you get your Polestar upgrade when you take delivery of your new Volvo, it can be residualized in a lease or financed with the vehicle. Volvo’s warranty and maintenance plans remain in place. It’s pretty seamless.
The sporty C30 3-door hatchback is the top rated Premium Compact Car in AutoPacific’s 2011 Ideal Vehicle Research. As the class winner, its owners indicate there is little they would change about their new car with a few notable exceptions. About 35% want better interior storage and easier ingress/egress. About 25% of C30 owners want more infotainment technology, more cargo room and better visibility. C30 owners most like the car’s seat comfort, ride, and power. The C30 outscores second place Audi A3 by a wide margin.
The all new S60 is the top rated Aspirational Luxury Car in AutoPacific’s 2011 Ideal Vehicle Research. As the class winner, its owners indicate there is little they would change about their new car with a few notable exceptions. As with many of today’s Volvos, the car is a little tight inside. About 35% of the S60 owners want more interior roominess and about 27% want more cargo room. About 15% say they would give up technology for easier to use controls. They most like S60’s ride, seat comfort and handling. The S60 wins its class by a substantial margin over the second place Audi A4.