FAQ

Frequently Asked Questions

VehicleVoice & Research

1. What is VehicleVoice?
2. What is online Research?

3. What is an online focus group?
4. Who will see my survey answers?
5. How will the answers I provide be used?
6. Does VehicleVoice have a privacy statement?

Membership

1. How do I become a panelist?
2. Why do I need to complete a member profile survey?
3. Why do you ask for information Who We Are all the members of my household on my member profile?
4. Which email address should I use to participate in your research?
5. Can more than one person in my household sign up to be a member?

6. Will you sell my email address?

7. How was I invited to become a member of the VehicleVoice panel?
8. Who is in the VehicleVoice panel?
9. Is there an age limit?
10. Does every VehicleVoice panel member get invited to participate in every survey?
11. How am I notified if I am selected to participate in a study?
12. What if I am not a U.S. citizen? Can I still join?
13. Is there a cost to join?
14. How do I benefit from participating in surveys?

Member Rewards

1. Are there incentives given for participation?

Technical

1. What computer technology do I need to participate in surveys?
2. How do I address any technical problems I encounter while taking a survey?
3. Which browser works best?
4. Why are you using cookies?

Panel Member Concerns

1. Does anyone have access to my personal information?
2. How soon after registering can I take my first survey?

3. Why do you ask personal information in your survey?
4. Do I have to participate every time I am invited to take a survey?
5. How do I know if a survey is offering an incentive or sweepstakes?
6. How long do surveys take to complete?
7. What happens if I am in the middle of a survey and either do not have time to finish or lose my connection to the survey?

VehicleVoice & Research

1. What is VehicleVoice?
VehicleVoice is a highly regarded market research firm with nearly 20 years of experience linking consumer needs to automotive manufacturers” search for information. We are active members of the American Marketing Association and the Society of Automotive Analysts.

2. What is online research?
Online research uses surveys conducted via the Internet. The majority of the research we do is conducted through surveys that are directed to you via email. This research lets you influence the decisions of automotive manufacturers and suppliers.

3. What is an online focus group?
This type of research brings together small groups of people in a private, interactive “Virtual” environment or chat room. The focus group is an open discussion forum with a professional moderator guiding each discussion.

4. Who will see my survey answers?
We collect data for clients who wish to gather the opinions of consumers on the products and services they provide or want to provide in the future. VehicleVoice professionals process all of the results. VehicleVoice merges all the information it collects from its surveys. Because the information is merged, the data you provide to us in not personally identifiable to you.

5. How will the answers I provide be used?
Our clients need to make informed decisions Who We Are their products, their business and the marketplace. They use the information we obtain from these surveys to make informed decisions. Information derived from market research studies includes:

• Understanding what features a consumer is looking for in a product or service.

• Understanding the market or economic conditions that the consumer experiences.

• Finding out what sort of vehicle packaging (styling and design) is preferred.

• Determining current levels of satisfaction.

• And much more!

6. Does VehicleVoice have a privacy statement?

Yes! We certainly do. Click here to view.

Membership

1. How do I become a panelist?
To become a VehicleVoice panel member, simply click on Join! on the menu bar. You will be brought to the Panel Member Profile Survey. After you complete the survey your membership will be activated.

2. Why do I need to complete a member profile survey?
We ask information about your demographics (gender, age, etc.), geographic location (zip code), interests and vehicle ownership to create a panel of members that will represent the population as a whole. We summarize and analyze the research information we collect by these demographic, geographic and vehicle ownership criteria groups. Of course, any profile information you provide is always kept confidential and is never looked at on an individual basis.

3. Why do you ask for information about all the members of my household on my member profile?
We ask for this information to get an accurate profile of the population as a whole. When you answer one of our surveys, you are representing all households with a similar profile. The information you provide is far richer if we understand more about the composition of your household.

4. Which email address should I use to participate in your research?
We recommend that you use your PRIMARY email address. By primary, we mean the one address you use and access most often.

5. Can more than one person in my household sign up to be a member?
Yes, every licensed driver in your household can become a panel member. However, only one person can be registered under each email address. Just make sure that your email addresses are different. Also, each member must fill out the Member Profile individually.

6. Will you sell my email address?
No, we will never sell or share your email address with anyone. We don”t look at any information you provide on an individual basis, and we never give your email address or individual profile information to anyone. Confidentiality is guaranteed.

7. How was I invited to become a member of the VehicleVoice panel?
We do not “spam” or send unsolicited commercial email to anyone. In some instances you may have responded to a mail survey, in other instances you may have opted-in via a website solicitation. Whenever you receive a VehicleVoice survey, it will be clearly identified as coming from VehicleVoice.  You can unsubscribe at any time.

8. Who is in the VehicleVoice panel?
Our panel consists of a diverse cross-section of licensed drivers residing in the United States. At present, our panel is limited to United States participants, but we expect to begin expanding coverage within the year.

9. Is there an age limit?
To comply with legal regulations we do enforce an age limit for our panelists. The minimum age we can accept as a panel member is 16.

10. Does every VehicleVoice panel member get invited to participate in every survey?
No, not every member gets invited to participate in every survey. We conduct many surveys each month. Sometimes we are looking for certain qualifying factors (e.g., age, vehicle ownership) and only those members who qualify will be invited to take that particular survey. We will contact you when there are new surveys available for your participation.

11. How am I notified if I am selected to participate in a study?
If you are chosen to participate in a survey, we will send you an email message inviting you to participate. The email will include information Who We Are the study as well as a link to the survey. The survey may be accessed either by clicking on the link or by copying and pasting it into your browser.

12. What if I am not a U.S. citizen? Can I still join?
Yes! We encourage participation from all licensed drivers residing in the United States.

13. Is there a cost to join?
No. Participation is completely voluntary and there is no charge for joining our panel. In fact, you may even win cash prizes for participating.

14. How do I benefit from participating in surveys?
See the following section called “Member Rewards” to learn more Who We Are the rewards of being a VehicleVoice panel member.

Member Rewards

1. Are there incentives given for participation?
YES! With many of our studies we hold a cash or prize drawing. All members who participate – from whom we receive a completed survey and meet eligibility requirements of that survey – are eligible for a chance to win the prize associated with that particular study.

Participation is, of course, voluntary. One of the best incentives for participating in the VehicleVoice Panel is the influence you will have in helping to create better products and services.

To become a member of our team, Join Now!

Technical

1. What computer technology do I need to participate in surveys?
For most of our surveys, all you need is an Internet connection to take our surveys. Occasionally, our surveys require additional technology that you may or may not possess, such as Quicktime or Windows Media Player. In those cases, the survey invitation will specify any technology requirements. If your computer lacks the required technology, feel free to wait to take part in a future study that does not require these features.

For your convenience, here are links to useful, free software to download:

* Internet Explorer

* Netscape

* QuickTime

2. How do I address any technical problems I encounter while taking a survey?
Unfortunately, we occasionally experience technical problems with our servers or surveys. From time to time, our servers may become overloaded when too many people try to access a survey at the same time. If you can’t access or it takes too long to complete a particular survey, you can always exit and finish the survey at a later time.

If you are experiencing a technical problem, please feel free to contact the Survey Help Desk. The Survey Help Desk will determine what the problem is and help you access the survey, or, at least, explain what is happening.

3. Which browser works best?
We recommend using Netscape or Internet Explorer (non-AOL version) to view our surveys. We encourage AOL users to use one of those two browsers when participating in VehicleVoice Online surveys.

4. Why are you using cookies?
We use cookies to maintain information about the current survey “session”. These cookies are only for our members’ convenience and we never store any confidential information on them.

Cookies temporarily store the responses you enter into your survey. For example, in the event that an Internet connection is lost, all you would need to do is click your browser’s back button to return to the survey and the information you just entered would still be there. These cookies are automatically maintained by the web server environment and are not “persistent”.

Panel Member Concerns

1. Does anyone have access to my personal information?
Protecting your privacy is of the utmost importance to us. We employ the most sophisticated technology to protect your personal information, and we will never release your information. For more detailed information, please review our Privacy Policy.

2. How soon after registering can I take my first survey?
In most instances, the final page of your profile survey will contain a link to take another short survey.

3. Why do you ask personal information in your survey?
We ask questions about your demographics, interests, employment and purchasing behaviors to help us develop general trends about our panel. This information is used to conduct statistical analyses so we can ensure that our sample of respondents is representative of the general population. We also use this information to subdivide the panel into special interest groups and to send you surveys that are more pertinent to your interests and characteristics.

4. Do I have to participate every time I am invited to take a survey?
We encourage you to take a survey whenever you receive an invitation. We value each panel member’s opinion. Choosing not to participate in a survey will not affect your membership.

5. How do I know if a survey is offering an incentive or sweepstakes?
The email invitation to a survey will mention if any incentive or sweepstakes is available for participation in that survey.

6. How long do surveys take to complete?
Our surveys take anywhere from 5 to 20 minutes. We try to keep the surveys to a maximum of 15 to 20 minutes. The length of time may vary depending on the speed of your Internet connection or browser.

7. What happens if I am in the middle of a survey and either do not have time to finish or lose my connection to the survey?
If you did not complete the survey, you can go in at a later time. Simply enter as you did originally, the system will remember you based on your cookie. You can resume taking the survey where you left off. Some surveys are only available for a few days. In cases where the survey fielding has ended, you will be notified when you try to enter the survey.

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