GMC:

Genesis G90 Luxury Car Sets New Satisfaction Record

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Source:  George PetersonG90 Satisfies its Owners to the Max  Launching a new brand with an all new car is a huge challenge.  Launching in the luxury space is even more of a challenge.  Hyundai, the top Korean manufacturer,  launched its Genesis brand in late 2015.  The 2017 Genesis G90 Luxury Car followed in 2016.  Owners of the new Genesis G90 have rated their satisfaction with their car.  Their ratings have the G90 achieving the all-time highest score in AutoPacific’s 2017 Vehicle Satisfaction Award research.  Hyundai has established a new benchmark with the Genesis G90 in its first year out.

Most vehicles are well-made today.  The key is in the execution.  Is the vehicle intuitive to use?  Are the electronics easy to understand?  Is the powertrain smooth and seamless?  Is the interior quiet and comfortable?  Is the dealership experience special?  For the G90, the execution is excellent. Excellent car.  Excellent experience with the dealer.  This is from a Korean manufacturer that just began building its quality mojo in 1999.  Job well done.

Satisfaction Results Distributed Across Segments  The rest of the industry has not been standing still.  All major automakers have at least some design and engineering capabilities in the United States.  Winning vehicles show product design that caters to American tastes.  Winning vehicles also show that the sales organizations are listening to their customers to provide a satisfying sales experience.

The top brand in the satisfaction research is Lincoln closely followed by Cadillac and Genesis.  The top popular brand is General Motors’ GMC truck brand.

There are twenty-three segments in AutoPacific’s Vehicle Satisfaction Award research.  Eight were won by American brands.  Seven were won by Japanese brands.  Four were won by Korean brands. Four were won by European brands.

Nissan is the top brand with five category wins.  Kia is second with three.

Only one American CAR won its class.  The Dodge Challenger is the top ranked in the Sporty Car category.  The other nine car categories were won by Japanese, Korean and European brands.  Seven of the eight awards won by the American brands are in truck and SUV categories.

One surprise is that the Nissan Titan won the light duty full size pickup truck award.  The new Titan was a dark horse in a race including the vaunted aluminum Ford F-150 and the Chevrolet, GMC and Ram half-ton pickups.  Another interesting result is in the Compact Pickup category.  The Honda Ridgeline handily won top spot.  While “real” truckers disdain the Ridgeline’s small pickup bed (that is integral with its body) and plush ride, Honda has provided a pickup that is luxurious and quiet like a SUV but with adequate pickup capability.  The “trunk” in its pickup bed is a great idea.


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2014 GMC Acadia Wins AutoPacific Ideal Vehicle Award

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The 2014 GMC Acadia is the highest scoring Large Crossover SUV in AutoPacific’s 2014 Ideal Vehicle Award research. The Acadia designers, planners and engineers understood who the target buyer was and developed a vehicle that meets their requirements. The GMC Acadia is at the top of the large crossover SUV category against an impressive group including the Ford Flex, Chevrolet Traverse, and the Mazda CX-9.  The 2014 GMC Acadia also won the AutoPacific 2014 Vehicle Satisfaction Award.  “The GMC Acadia came on strong this year winning both AutoPacific’s Vehicle Satisfaction Award and the Ideal Vehicle Award, says George Peterson, President of AutoPacific.  Clearly, General Motors has developed a product that satisfies its owners, GMC dealers provide a satisfying buying experience and owners do not want to change it in any major way.  2014 GMC Acadia owner consider their Large Crossover SUV Ideal.”

2014 GMC Acadia owners do not want a great deal of change with their vehicle. Of the fifteen categories in the Ideal Vehicle survey, the 2014 Acadia led or tied in four categories and was within three percentage points of eight other categories.

The top five highest ratings by Acadia owners are: same exterior styling, same ride/handling, same wheels, same exterior size, and the same tires as now.

No vehicle can be perfect. Acadia owners did want several things changed. Owners would like more power and acceleration, more interior storage, and better visibility from the drivers seat. Acadia owners also would like an improved information and entertainment center. Fourteen percent of owners would like a more advanced infotainment system while 18 percent would like something simpler.

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2014 GMC Sierra 1500 Wins AutoPacific Ideal Vehicle Award

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The 2014 GMC Sierra 1500 is the highest scoring Light-Duty Pickup in AutoPacific’s 2014 Ideal Vehicle Award research. Even though the vehicle has been criticized in some circles because of the evolutionary and conservative change to its exterior styling, the 2014 GMC Sierra 1500 product development team knew what their consumers wanted and met their requirements. The 2014 Sierra 1500 leads its category against some impressive light duty pickup trucks such as the Honda Ridgeline, Chevrolet Silverado 1500, Ram 1500, Toyota Tundra, and the Nissan Frontier.  The 2014 GMC Sierra 1500 also won its category in AutoPacific’s 2014 Vehicle Satisfaction Award research.

Owners of the 2014 GMC Sierra 1500 are pleased with their vehicle and do not want many changes. Of the fifteen categories in the Ideal Vehicle survey, the GMC Sierra 1500 leads or ties in five categories and is within three percentage points of another five.

The top five highest ratings by 2014 GMC Sierra 1500 owners are: same cargo space, same exterior size, same passenger room, same exterior styling (so clearly owners are not demanding different styling), and same wheels as now.

Sierra 1500 owners did want several things changed with the vehicle. Owners would like a simpler information and entertainment system, more power and acceleration, and different interior lighting.  Owners would also like it to be easier to get in and out of the vehicle.

AutoPacificIVA Feature copy


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2014 GMC Acadia Wins AutoPacific Vehicle Satisfaction Award

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The 2014 GMC Acadia is the leading Large Crossover SUV in AutoPacific’s 2014 Vehicle Satisfaction Award research.  Coming in behind the Acadia is the Ford Flex, followed by the Chevrolet Traverse and the Mazda CX-9.

In achieving this level of satisfaction, the 2014 GMC Acadia wins in eight categories and ties in eighteen. The Acadia is also one tenth of a rating point in another eighteen satisfaction categories. The Acadia is at the top in over eighty percent of the satisfaction ratings.

The top ten highest ratings by Acadia owners are: seating capacity, exterior styling and color, overall quality and handling, brand reputation, safety rating, interior styling, the perception of reliability and dependability, and feeling safe while driving.

General Motors Lambda entries – GMC Acadia and Chevrolet Traverse – have won the VSA award in three of the past five years with the Ford Flex outpointing them in two of the five years.

AutoPacific VSA Logo Feature


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2014 GMC Sierra 1500 Wins AutoPacific Vehicle Satisfaction Award

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The 2014 GMC Sierra 1500 is the highest scoring Light Duty Pickup in AutoPacific’s 2014 Vehicle Satisfaction research. Finishing behind the Sierra 1500 is the Toyota Tundra, Chevrolet Silverado 1500, Ram 1500, Ford F150, and the Honda Ridgeline.

The 2014 GMC Sierra 1500 led its category with thirty-one of fifty wins or ties in satisfaction attributes. The Sierra 1500 was also within one tenth of a rating point of fourteen other satisfaction attributes. GMC demonstrated their excellence in Light-duty Pickup Trucks, leading in forty-five of fifty categories.  That is a very convincing win.

The top ten highest ratings by 2014 GMC Sierra 1500 owners are: exterior color and styling, braking, the vehicle and brand reputation, the perception of reliability and dependability, the quietness inside the vehicle, the safety features, the perception feeling safe in the car, and the exterior size.

While much of the automotive press pans the styling of the 2014 GMC Sierra 1500 because of its very evolutionary styling, this appears to not bother its owners.  Even with its conservatively evolved styling, clearly GMC changed enough under the skin to give it a sollid victory in the Light Duty Pickup category.

AutoPacific VSA Logo Feature


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GMC: Terrain Hits Sweet Spot for Size But Denali Blows Value Proposition

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2013 GMC Terrain Denali

The GMC Terrain is one amazing vehicle.  Why, you might ask?  GM can’t seem to make enough of them.  Even as the Terrain ages, it is still selling incredibly well.  It was really the first vehicle where GM made the first good effort at interior design with a well-crafted centerstack, tons of 2nd row legroom, and features galore.  Does slapping the Denali name on the Terrain make it the ‘must have’ in the Terrain lineup?  Not exactly.


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GMC Sierra HD – AutoPacific’s Most Ideal Heavy Duty Pickup

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AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand.  Winning an IVA shows the product planners, engineers and designers of the manufacturer understand what their target customers want and have created the vehicle to best meet their demands.

Sierra HDs Edges Ford Super Duties for IVA Win: The 2012 GMC Sierra HD comes closest to the ideal of any Heavy Duty Pickup.  The Sierra HD edges out the second place Ford F-Series Super Duties by 21 rating points to win in its class.   Having eighty-percent or more of owners rating a characteristic ideal is outstanding.  Achieving a score of ninety-percent is even more impressive.  Ninety-percent or more of Sierra HD owners rate its exterior size and driver’s seat comfort as ideal.  Eighty-percent or more of Sierra HD owners find these additional characteristics ideal:  interior lighting, driver’s seat visibility, passenger roominess, exterior styling, wheels, ride and handling, ease of getting in and out and safety features.

A Few Shortfalls – But None Critical. About 34% of Sierra HD owners want more interior storage compartments. About 24% of Sierra HD owners want more power and acceleration than now.

You can find an Autobytel review of this IVA award winner at  http://www.autobytel.com/auto-news/awards/ideal-suvs-pickups-rated-by-owners-in-2012-iva-awards-112117/

For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact karin.turner@vehiclevoice.com and title your email “IVA Results”.  A copy of the results will be emailed to you within 48-hours.


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GMC Canyon – Wins AutoPacific Ideal Vehicle Award for Most Ideal Compact Pickup

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AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand.  Winning an IVA shows the product planners, engineers and designers of the manufacturer understand what their target customers want and have created the vehicle to best meet their demands.

Canyon Edges Platform-Mate Chevrolet Colorado for IVA Win: The 2012 GMC Canyon comes closest to the ideal of any Compact Pickup.  The Canyon edges out the second place Chevrolet Colorado by 35 rating points to win in its class.   Having eighty-percent or more of owners rating a characteristic ideal is outstanding.  Achieving a score of ninety-percent is even more impressive.  Ninety-percent or more of Canyon owners rate its exterior size ideal.  Eighty-percent or more of Canyon owners find these additional characteristics ideal:  passenger roominess, cargo space, exterior styling, driver’s seat comfort, ride and handling, tires, ease of getting in and out and safety features.

A Few Shortfalls – But None Critical. About 33% of Canyon owners want better interior lighting than now.  About 23% want better driver’s seat visibility.  About 20% want better power and acceleration.  About 19% want their Canyon to be easier to get into and out of than now.  About 18% want more infotainment technology.

You can find an Autobytel review of this IVA award winner at  http://www.autobytel.com/auto-news/awards/ideal-suvs-pickups-rated-by-owners-in-2012-iva-awards-112117/

For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact karin.turner@vehiclevoice.com and title your email “IVA Results”.  A copy of the results will be emailed to you within 48-hours.


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GMC Yukon XL – Most Ideal Large SUV

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AutoPacific’s Ideal Vehicle Award (IVA) recognizes the vehicle that best hits the target its buyers demand.  Winning an IVA shows the product planners, engineers and designers of the manufacturer understand what their target customers want and have created the vehicle to best meet their demands.

Yukon XL Edges Platform-Mate Chevrolet Suburban for IVA Win: The 2012 GMC Yukon XL comes closest to the ideal of any Large SUV.  The Yukon XL edges out the second place Chevrolet Suburban by 11 rating points to win in its class.   Having eighty-percent or more of owners rating a characteristic ideal is outstanding.  Achieving a score of ninety-percent is even more impressive.  Ninety-percent or more of Yukon XL owners rate its exterior size, driver’s seat comfort and ride and handling ideal.  Eighty-percent or more of Yukon XL owners find these additional characteristics ideal:  interior lighting, driver’s seat visibility, passenger roominess, cargo space, wheels, ease of getting in and out and safety ratings.

The Smaller GMC Yukon won AutoPacific’s 2012 Vehicle Satisfaction Award.

A Few Shortfalls – But None Critical. About 29% of Yukon XL owners want more interior storage compartments.   About 26% want larger tires than now.  About 20% of Yukon XL owners want better power and acceleration.  About 19% want more daring exterior styling than now.  About 17% want better infotainment technology while 9% want their technology to be easier to use.

You can find an Autobytel review of this IVA award winner at  http://www.autobytel.com/auto-news/awards/ideal-suvs-pickups-rated-by-owners-in-2012-iva-awards-112117/

For a complete summary of all AutoPacific 2012 Ideal Vehicle Award results contact karin.turner@vehiclevoice.com and title your email “IVA Results”.  A copy of the results will be emailed to you within 48-hours.


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Two Three-Row Crossovers Take Different Paths

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The model year was 2007.  ‘Crazy’ by Gnarls Barkley was popular on the radio.  Steve Irwin, the famous crocodile hunter was killed by a stingray and minivans were about as cool as Barney.  Two new three-row crossover SUVs entered the market looking to haul families and mass quantities of Vitamin Water from Costco in style and safety.

Posted in: GMC, Mazda

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