2001 Honda Insight
2nd Generation Honda Insight Fails The Honda Insight began life as a hardcore hybrid with futuristic styling. It was so revolutionary, different looking and so purpose-built it never sold in satisfactory volumes. The first Insight was a pure commuter car with extremely slippery aerodynamics. There was no rear seat and the body tapered off into a teardrop shape. The rear wheels were covered bodywork to improve aerodynamics. The Insight actually beat the Toyota Prius hybrid to the market, but once the Prius launched, the Insight was blown into the weeds. The Prius was more practical, had better performance and got competitive fuel economy. No wonder the Insight failed. After a hiatus, Honda launched the second generation Insight in 2009 as a 2010 model vehicle. While the 2nd generation Insight was a better attempt, its sales peaked at 21,000 units in 2009 and 2010 before dropping to below 5,000 units in 2013. A key aspect of the Insight is how poorly it fared in AutoPacific’s Vehicle Satisfaction Award research. The Insight was always in the bottom ten of the ratings out of more than 200 vehicles sold in the USA. Low sales and poor satisfaction do not make for a viable business case. The car simply did not meet buyers’ expectations and Honda dealers had a hard time moving them.
Satisfied With Acceleration If you are a lucky enough to own a Jaguar XJ, you likely are extremely satisfied with the power and acceleration of your car. In AutoPacific‘s new car and light truck research, 100% of XJ owners are extremely satisfied. Overall, 51% of new car and light truck buyers are extremely satisfied with the power and acceleration of their vehicle. About 86% of sports car owners are extremely satisfied. About 71% of sporty car owners and 70% of aspirational luxury cars are extremely satisfied. At the other end of the spectrum are owners of hybrids and small cars. Only 37% of hybrid owners are extremely satisfied with power and acceleration compared with 40% of small car owners. This might be expected since these products are biased toward maximum fuel economy usually at the expense of spirited driving.
Prius Plug In Hybrid Owners Least Satisfied with Power and Acceleration
Toyota Prius owners are least satisfied no matter which Prius is owned. Only 19% of Prius Plug-In Hybrid owners are extremely satisfied with the power and acceleration of their vehicle. Only 20% of Prius c owners are extremely satisfied. Only 24% of Prius v owners are extremely satisfied and only 27% of the Prius are extremely satisfied. Other Toyotas in the bottom twenty include the Matrix (21%), Lexus CT200h (29%) and Scion xD (30%). Ten of the bottom twenty are hybrids in addition to the seven models from Toyota are: Hyundai Sonata Hybrid (24%), Honda CRZ (26%) and Honda Insight (27%). Four economy cars are among the lowest rated: Honda Fit (25%), Nissan Versa (25%), Mazda 2 (27%), Ford Fiesta (28%), Kia Rio (29%) and Hyundai Accent (30%). Completing the bottom 20 are: Mazda CX5, Mitsubishi Outlander Sport, Mitsubishi Outlander and Jeep Patriot.
How Important is Power and Acceleration? Of course, one of the key questions is how important power and acceleration is to these owners. Overall, 39% of owners say power and acceleration is extremely important to them. So the industry is overachieving slightly having 51% of owners extremely satisfied. Among hybrid owners, only 23% say power and acceleration is extremely important (compared with 37% satisfied). Among small car owners, power and acceleration is important only to 28% (compared with 40% satisfied).
Two new, completely different high efficiency cars entered the American car market earlier this year – the Nissan Leaf and Chevrolet Volt – and AutoPacific set out to find out how different the owners of those cars were from owners of hybrid cars like the Toyota Prius and Honda Insight. We also are looking at how satisfied buyers are with the cars and what they would like changed.
Think of these four cars as being purpose-built for their technology. They did not simply adapt their new powertrain technology to an existing vehicle such as the Ford Fusion Hybrid or the Toyota Highlander Hybrid. The Chevrolet Volt is an Extended Range Electric Vehicle. The Nissan Leaf is a pure Battery Electric Vehicle. And the Toyota Prius and Honda Insight are pure Hybrids.
Based on AutoPacific’s annual New Vehicle Satisfaction Survey which has a total of almost 73,000 new car and light truck owner responses to a comprehensive questionnaire about the car buying and ownership experience, the comparison finds some interesting and insightful results.
Leaf and Volt Owners are Dramatically Different from Prius and Insight Owners: Volt owners paid $43,000 for their new car. Leaf owners paid $34,500. Prius and Insight owners paid $25,000 and $21,000 respectively. Given the price points, Volt and Leaf owners are the most affluent with incomes of $150,000. Prius owners have an income of $100,000 and Insight owners have an income of $80,000.
Leaf and Volt owners are much more likely to be male and much more into the technology of their new car. They are very similar to early buyers of hybrids who were enamored with the new innovative technology of their vehicle. The Leaf and Insight owners are the youngest of the group at 53 and 54 years of age respectively. Owners of the much more expensive Volt are 58 as are owners of the Prius.
Leaf owners have the highest level of education. About 90% have a college education. About 70% of Volt, Insight and Prius owners have a college education. Leaf owners are much more likely to be retired (almost 50%). Only 17% of Insight owners are retired. About a third of Leaf owners are in a technical profession as are 20% of Volt owners.
Leaf owners are most likely (24%) to have owned a hybrid before. Prius owners are almost as likely to have owned a hybrid (23%) as Leaf owners. Volt (8%) and Insight (8%) owners are newcomers to the world of alternative fuel vehicles. Volt owners are most likely to have previously driven a compact car (18%) or mid-size car (14%), Insight owners were most likely to have previously driven a compact car (23%) or a mid-size car (23%).
Satisfaction – Volt Wins: About 86% of Volt owners are very satisfied with their vehicles compared with 80% of Leaf owners, 70% of Prius owners and 54% of Insight owners. Among these four cars, Volt owners are most satisfied by a substantial margin. Leaf and Prius owners are about equally satisfied. Insight owners are the least satisfied among the four cars. Out of 48 satisfaction categories in the research, Volt owners are the most satisfied in 38 of the categories… an overwhelming win.