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Genesis G90 Luxury Car Sets New Satisfaction Record

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Source:  George PetersonG90 Satisfies its Owners to the Max  Launching a new brand with an all new car is a huge challenge.  Launching in the luxury space is even more of a challenge.  Hyundai, the top Korean manufacturer,  launched its Genesis brand in late 2015.  The 2017 Genesis G90 Luxury Car followed in 2016.  Owners of the new Genesis G90 have rated their satisfaction with their car.  Their ratings have the G90 achieving the all-time highest score in AutoPacific’s 2017 Vehicle Satisfaction Award research.  Hyundai has established a new benchmark with the Genesis G90 in its first year out.

Most vehicles are well-made today.  The key is in the execution.  Is the vehicle intuitive to use?  Are the electronics easy to understand?  Is the powertrain smooth and seamless?  Is the interior quiet and comfortable?  Is the dealership experience special?  For the G90, the execution is excellent. Excellent car.  Excellent experience with the dealer.  This is from a Korean manufacturer that just began building its quality mojo in 1999.  Job well done.

Satisfaction Results Distributed Across Segments  The rest of the industry has not been standing still.  All major automakers have at least some design and engineering capabilities in the United States.  Winning vehicles show product design that caters to American tastes.  Winning vehicles also show that the sales organizations are listening to their customers to provide a satisfying sales experience.

The top brand in the satisfaction research is Lincoln closely followed by Cadillac and Genesis.  The top popular brand is General Motors’ GMC truck brand.

There are twenty-three segments in AutoPacific’s Vehicle Satisfaction Award research.  Eight were won by American brands.  Seven were won by Japanese brands.  Four were won by Korean brands. Four were won by European brands.

Nissan is the top brand with five category wins.  Kia is second with three.

Only one American CAR won its class.  The Dodge Challenger is the top ranked in the Sporty Car category.  The other nine car categories were won by Japanese, Korean and European brands.  Seven of the eight awards won by the American brands are in truck and SUV categories.

One surprise is that the Nissan Titan won the light duty full size pickup truck award.  The new Titan was a dark horse in a race including the vaunted aluminum Ford F-150 and the Chevrolet, GMC and Ram half-ton pickups.  Another interesting result is in the Compact Pickup category.  The Honda Ridgeline handily won top spot.  While “real” truckers disdain the Ridgeline’s small pickup bed (that is integral with its body) and plush ride, Honda has provided a pickup that is luxurious and quiet like a SUV but with adequate pickup capability.  The “trunk” in its pickup bed is a great idea.


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2017 Lincoln Continental Replaces Lackluster MKS

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2016 Lincoln MKS

Source: teucy.com – 2016 Lincoln MKS

2017-lincoln-continental                                                      Source:  Lincoln.com – 2017 Lincoln Continental

The Lincoln MKS luxury sedan has not been an overwhelming success. Year to date through November 2016, the MKS sold less than 5,000 units. Lincoln dealers must be breathing a sigh of relief as its replacement, the all-new 2017 Lincoln Continental, arrives at their dealerships. Already in 2016, the Continental has sold almost 3,500 units. The Continental is also out-selling the all-new 2017 Cadillac CT6. While the early sales results are promising, let’s see if the new Continental is an improvement over its predecessor.

Each year, AutoPacific surveys new car and light truck buyers to determine what changes they want in their vehicle. It is particularly interesting to compare the changes that owners want to their vehicle when it is just about to be replaced by the next generation. In this case we will compare the 2016 Lincoln MKS with the MKS’ competitive set (Cadillac XTS, BMW 5-Series, Acura RLX, Audi A6, etc. – $50,000 to $70,000 mid-size luxury sedans). We will also provide AutoPacific’s evaluation of how much the 2017 Lincoln Continental will move the needle.

It becomes immediately obvious, however, that the owners of the MKS are much more traditional in their desires than the likely buyers of the all-new Continental. Compared with the competitive set, MKS owners are ten years older, less likely to be college educated and earn $50,000 less. About 76% of MKS owners are retired compared with 38% of the competitive set.

AutoPacific’s research shows that over 20% of MKS owners want more safety features (40%), technology that is easier to use (36%), better driver’s seat visibility (36%), more distinctive styling (34%), better ease of getting in and out (31%), improved roominess (27%) and better driver’s seat comfort (23%). AutoPacific’s assessment of the all-new 2017 Lincoln Continental is that the new car will substantially improve the results for the car over the MKS. We predict that the owners of the 2017 Lincoln Continental will be a very satisfied bunch.

Here are the results of the major areas MKS owners want improved and our take on Continental compared with the outgoing MKS and its competitive set:

Source: AutoPacific - Changes Owners Want to 2016 Lincoln MKS

Source: AutoPacific – Changes Owners Want to 2016 Lincoln MKS

Safety Features: 40% of MKS owners want more safety features than now compared for 27% of the competitive set. The outgoing car has blind spot monitoring, adaptive cruise control and lane departure assist available in an expensive technology package. The 2017 Lincoln Continental has the totally modern driver assistance suite available as well, but the features are more seamless in the new car and are available as a $3,100 Technology Package on the $54,000 Reserve model. This package includes: 360-degree camera, Active park assist, Lane-Keeping System, Lane-Keeping alert, Lane-Keeping aid, Driver Alert System, Adaptive cruise control, Pre-Collision assist with Pedestrian Detection, Collision warning, Brake support, Active braking, Auto-dimming rearview mirror, Rain-sensing wipers and Windshield wiper de-icer. Unfortunately, the totally cool LED headlamps are only available as part of a $5,000 Luxury Package that also includes the $1,130 REVEL sound system. Egads! Does this mean the LED headlamps are $3,870?

Technology: As with many vehicles these days, technology is a love it/hate it affair. Compared with the competitive set, the older Lincoln MKS buyer is much more likely to want technology that is easier to use (36% compared with 18%). The MKS uses Lincoln’s much-maligned MyLincoln Touch infotainment system that was glitchy and difficult to use. The 2017 Lincoln Continental uses the new Sync 3 system that is much easier to use and has includes Apple CarPlay and AndroidAuto. The new system is much more intuitive, faster, and seems more stable. We wish Lincoln had adopted a larger center stack screen mounted higher in the center of the vehicle. Also, the gray tones Lincoln uses in its graphics are difficult to see because the contrast is subtle. It would be much more satisfying if more vivid colors were used.

The Continental’s instrument cluster is reconfigurable and can provide an overwhelming amount of information or a very simple amount of data. AutoPacific’s complaint with the instrument cluster is that it cannot be made bright enough to see clearly on days with heavy sun loads.

Driver’s Seat Visibility: About 36% of MKS owners want better driver’s seat visibility compared with 22% for the competitive set. The 2017 Lincoln Continental has good forward visibility, but the visibility to the sides is restricted by the high passenger seat back and headrest and the rear sail panel. The backlite is relatively high and rear seat headrests restrict visibility. The Continental is likely competitive, but not better than its competitors.

Styling: About a third of MKS owners want more distinctive styling. Only about 20% of the competitive set want more distinctive styling. While some criticize the 2017 Lincoln Continental as looking too much like the Bentley Flying Spur, the Lincoln certainly has more presence than its predecessor. We believe the 2017 Continental will be judged as distinctive or more distinctive than its facing competition in next year’s research.

Ease of Getting In and Out: As a person gets older flexibility becomes a challenge. About 31% of the older MKS buyers want the car to be easier to get in and out of. This compares with 23% of the competitive set. The new 2017 Lincoln Continental has a very fast A-Pillar which could interfere with head clearance when getting into the vehicle. The A-Pillar is pushed forward enough that this should not be a problem with the new car. Continental is at least on a par with its competitive set.

Roominess: About 27% of MKS owners want more passenger roominess compared with 22% of the competitive set. The 2017 Lincoln Continental has a very spacious seating package. Its rear seat is very luxurious and accommodating especially with the $4,300 Rear Seat Package. Since Lincoln is making a concerted effort to sell the Continental in China where it likely will be driven by a chauffeur instead of the owner, the Rear Seat Package is very important. Cosseting the Chinese CEO in the rear seat is what this package is designed to do. Overall, the 2017 Lincoln Continental is more than competitive in terms of passenger roominess.

Driver’s Seat Comfort: About 23% of MKS owners want a more relaxed driver’s seat compared with 10% of the competitive set. The 2017 Lincoln Continental evaluated by AutoPacific had Lincoln’s 30-way power seats. Like many features with multiple adjustments, you can adjust it to any position but great. Several AutoPacific staffers loved the adjustability of the seats and especially the adjustable left and right leg thigh support. Starting with the default position may be result in the best overall seat feel. The new Continental’s seat firmness may be a bit too stiff for the traditional Lincoln buyer.

Engine Power: While MKS owners do not particularly want more power or better fuel economy, the 2017 Lincoln Continental is available with powertrain selections that would satisfy almost any type of driver. The base engine is a 305-horsepower 3.7L double overhead cam V6. The mid-level engine is a 335-horsepower 2.7L turbo V6. The top engine is a 400-horsepower 3.0L twin turbo V6. For a company that used to provide only one engine per vehicle, the choices offered are excellent. Driving the all-wheel drive 400-horsepower Continental can be an exhilarating experience.

 

 


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Lincoln Continental – New for 2017

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2017 Lincoln Continental F342017 Lincoln Continental R78Lincoln Continental Concept Makes Splash at 2015 New York International Auto Show  Lincoln Motor Company has shown its new Lincoln Continental Concept at the 2015 New York International Auto Show.  Kept quiet until the week before the show, Lincoln clearly timed the release of the Continental Concept to coincide with the first public showing of the competing Cadillac CT6 sedan. Ford (Lincoln) used a similar tactic to take the wind out of the sails of the Acura NSX introduction at the 2015 Detroit Auto Show with its striking Ford GT.


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2014 Lincoln MKZ Hybrid Wins AutoPacific Vehicle Satisfaction Award

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The 2014 Lincoln MKZ Hybrid is the highest scoring Hybrid/EV Car in AutoPacific’s 2014 Vehicle SatisfactionAward research. The MKZ Hybrid finished first against some impressive competitors. Behind the MKZ Hybrid are the following: Buick LaCrosse eAssist, Toyota Avalon HEV, Lexus ES 300h, Infiniti Q50 HEV, and the Kia Optima HEV.  The MKZ Hybrid previously won the VSA in the 2011 model year.

The 2014 Lincoln MKZ Hybrid led its category with fifteen wins and ties out of fifty attributes. The MKZ Hybrid also was within one tenth of a rating point with nine other categories. This puts the 2014 MKZ Hybrid at the top with twenty-four of fifty satisfaction categories.

The top ten highest ratings by Lincoln MKZ Hybrid owners are: exterior color and styling, overall quality and handling, the perception of reliability and dependability, the safety rating and features, the interior styling, environmental friendliness, and feeling safe while driving.

While price is not one of the top ten satisfying attributes, the fact that the price for the 2014 Lincoln MKZ Hybrid is the same as the V6 model likely goes a long way in creating a warm feeling about the car.  Usually, the hybrid version is a substantial price premium above the gasoline powered models.

AutoPacific VSA Logo Feature


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Lincoln Wins VSA – Most Satisfying Brand in AutoPacific 2014 Research

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Lincoln Motor Company Logo BigLincoln Wins VSA – The Lincoln Motor Company won AutoPacific’s Vehicle Satisfaction Award for top brand of the 2014 model year.  Lincoln has previously won in 2004 and 2011.  Based on queries from the press, many are surprised at the success of Lincoln in AutoPacific’s research.  After all, Lincoln is portrayed as being a brand struggling to survive in the hotly contested luxury vehicle market in the USA.

Solid Performance Accross the Range Lincoln is battling to rebuild itself.  Winning AutoPacific’s Vehicle Satisfaction Award shows that Lincoln is beginning to sell products worthy of winning their respective product categories.  The MKS Executive Car won its class.  The MKZ was the top Luxury Mid-Size Car and the MKZ Hybrid was the top Hybrid/EV Car.  The MKT Luxury Crossover SUV was a close second in its class.  Also, Lincolns are sold to buyers with a median age of 68-years, 11-years older than the typical new vehicle buyer.  It is an adage of automotive research that to achieve great satisfaction scores sell your products to your grandmother – older females being less critical.  Never sell to a young guy (much more critical – a proof of why Scion is the bottom ranked brand for 2014).  Winning AutoPacific’s VSA will help Lincoln re-build its image once word gets out to dealers, owners and prospective buyers, but it is not until new Lincoln products get launched that Lincoln resumes its place as a fully fleshed-out luxury brand in the USA.  We’ll watch to see if Lincoln can repeat its VSA win in 2015 after the new MKC small crossover SUV has been on the market for awhile.


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2015 Lincoln MKC – 2nd Volume Entry for Lincoln

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The 2015 Lincoln MKC hit Lincoln dealerships in June 2014 and promises to be the 2nd volume entry for Ford’s premium brand after the award-winning Lincoln MKZ.  Lincoln is the top brand in AutoPacific’s 2014 Vehicle Satisfaction Award research and the MKZ and MKZ Hybrid are the winners of their product categories.  The MKC (getting confused with the alphanumeric nomenclature yet?) is joining a booming market for smaller crossover SUVs and, based on our brief drive of the vehicle, the MKC should do very well in AutoPacific’s 2015 Vehicle Satisfaction Award research.2015 Lincoln MKC F342015 Lincoln MKC R34

Excellent Package  The MKC is a “small” crossover SUV, but it does not feel small from the driver’s seat.  The front seating package is spacious.  Visibility forward is excellent.  Ergonomics are good.  Transmission shifting is through push buttons on the left hand side of the center stack.  The MyLincoln Touch system is more intuitive (but reading the channel numbers for SiriusXM is almost impossible because of tiny font sizes) and stable.  Losing the shifter in the center console is an excellent idea for many reasons.  It allows for more storage in the console and also allows the console to be narrower giving the front seat passengers more seat width.  The MKC is a persuasive package that will appeal to buyers across all age ranges.2015 Lincoln MKC Cockpit

Neat Features Abound on MKC  For those buyers who want the latest technology, MKC offers a lot.  Of course, there is MyLincoln Touch that sets the stage in the center stack.  There is Approach Detection where the vehicle reacts to the key fob approaching the vehicle at night and the headlamp accents, taillamp accents, door handle pockets and interior all light up.  There is even a Lincoln logo projected onto the pavement from the outside rear view mirror puddle lights.  Then there is Drive Control that includes continuously adjusting shock absorbers to provide a comfortable ride under all conditions.  Electric Power Steering and Active Noise Control are standard features that complement the Drive Control System.  Active Park Assist not only can park the MKC, but includes Park Out Assist to help the driver maneuver the vehicle out of a tight parking space.  As with many newly introduced vehicles there is a suite of electronic driver assist technologies:  lane-keeping system, driver alert system (checks driver alertness), adaptive cruise control, collision warning system with brake support, blind spot information system, and cross traffic alert.  These features may sound like overkill, but once you have used them, they become a necessity rather than a luxury.

Highly Differentiated from Escape – All EcoBoost Engines   The MKC is derived from the Ford Escape but shares no body panels or interior trim bits.  Without looking under the skin, the relationship is invisible.  The 2015 Lincoln MKC comes standard with a 240HP 2.0L EcoBoost 4-cylinder engine.  Optional is a 2.3L EcoBoost 4-cylinder with 285-horsepower (with 93 octane gasoline – in California the top spec gas octane is 91 octane so the output for the 2.3L would be about 280HP).  The base vehicle is front wheel drive with all wheel drive available as an option.

Outstanding Dynamics  Starting in Santa Barbara and driving across the Los Padres National Forest to the Tejon Ranch , the MKC proves to be nimble and athletic on the twisty roads more suited to a sports car than a X-SUV.  With the 2.3L EcoBoost and AWD, the MKC is quick and solid over all road surfaces.

Price and Competition  The base price of the MKC is $33,995, but the versions Lincoln provided for the drive evaluation were all in the $50,000 range equipped with the full suite of electronic features and the big engine.  The size and price of the MKC puts it in the competitive set with the Cadillac SRX, Acura RDX, Audi Q5, BMW X1, Infiniti QX50 (i.e. EX), Range Rover Evoque, Volvo XC60.  As if that isn’t enough competition, there is more to come:  Lexus NX, Mercedes-Benz GLA, Audi Q3, Porsche Macan.  Clearly, buyers will have a tremendous challenge sorting out which of these smaller XSUVs to select.

Now for the Nit-Picks  Ford (Lincoln) can be depended on to make mistakes in feature availability.  For a company that touts “democratization of technology” (meaning the neat electronic features found on the top of the line will be available in a Focus, for instance) the base MKC cannot be had with an in-vehicle navigation system.  Since MyLincoln Touch is standard and each vehicle has a center stack screen, and the navigation system is via an SD card, navigation should be available on all models.

Brand Challenge  The only thing standing in the way of the MKC being a whopping success may the Lincoln brand.  While AutoPacific’s research shows Lincoln is doing a great job satisfying its customers, the brand has languished and is only now starting to re-assert itself.  The MKC is an outstanding addition to the Lincoln portfolio.  Now the challenge is to get buyers into the dealerships to drive and buy the MKC.  It will be interesting to watch how Lincoln markets the vehicle in the coming months and to monitor its sales performance.


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2013 Lincoln Motor Company MKZ: Little More Zest, Less Zzzzz

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The last time I drove an “entry level” luxury car that shared bones with some of Ford’s European DNA was my 2002 Jaguar X-Type 2.5 Sport with a manual transmission.  Haters can hate but I liked that car because it was more Ford than Jaguar.  Before the X-Type I had a 2001 Focus ZX3 and before that I had a Mercury Cougar.  The front-wheel drive one that was made in Michigan and exported to Europe.  Before that I had a 1996 Contour Zetec 5MT.  A 1999 SVT Contour was also in there somewhere.  Regardless, I’ve always been jealous of what Ford has offered in Europe.  I did what I could to get my hands on the closest thing to a European Ford, even if it wasn’t always the real deal.


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Lincoln MKZ Wins AutoPacific Ideal Vehicle Award for Luxury Mid-Size Cars

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The MKZ is the top rated Luxury Mid-Size Car in AutoPacific’s 2011 Ideal Vehicle Research.  As the class winner, its owners indicate there is little they would change in their new MKZ with a few exceptions.  Almost 30% of its owners want better visibility.  About 25% want for the MKZ to be easier to get into and out of.  About 20% want better safety features and more roominess.  MKZ owners least want to change its ride, seat comfort and handling.  MKZ handily outpoints the second place Lexus ES. 


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Cadillac Wins AutoPacific 2010 Vehicle Satisfaction Award As Top Brand

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CadillacLogo2010.jpgCadillac’s owners’ cumulative scores for each Cadillac model in AutoPacific’s 2010 Vehicle Satisfaction research have given Cadillac a win in the race to be best brand overall. Cadillac outpoints Lexus, Mercedes-Benz, Lincoln and Buick (top Popular Brand). This is Cadillac’s seventh win in the past eleven years. Winning so often is testament that Cadillac is selling to buyers who really appreciate their vehicles.
The Cadillac Escalade Luxury Sport Utility Vehicle is the only Cadillac winning its class outright, but the CTS, the STS, the DTS and the SRX scored well enough to move Cadillac into overall leadership.
For a complete list of winners and description of the Awards, click here.


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Autopacific Announces 2010 Vehicle Satisfaction Awards

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AutoPacVSAlogo10.jpgNational Survey Reveals Cadillac as Top Premium Brand, Buick as Top Popular Brand, Ford Motor Company Has Most Awards with Seven, Suzuki Kizashi as Top Car and Lincoln MKT as Top Truck
TUSTIN, Calif. (May 20, 2010) — AutoPacific today announced its 14th Annual Vehicle Satisfaction Awards (VSA) to help consumers make informed vehicle purchase decisions.
“While the auto industry is showing signs of improvement, more than ever before, manufacturers need to be able to differentiate themselves. Proof of satisfied customers is as good as gold,” says George Peterson, president of AutoPacific. “We’ve found that more than 25% of new car buyers are positively influenced by owner-based awards like the VSA when deciding on a new car or truck.”
AutoPacific’s Vehicle Satisfaction Award is an industry benchmark for measuring how satisfied an owner is with his/her new car or light truck. This study by the Southern California-based automotive research firm summarizes the results of over 42,000 new vehicle owners.
“Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes,” says Peterson. “The winners perform well in 48 separate categories that objectively measure the ownership experience.”


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