Saturn and Hyundai Lead in Improvement in Opinion
- May 11, 2007
- Hummer, Hyundai, Saturn, Survey Results
- Posted by George Peterson
- Comments Off on Saturn and Hyundai Lead in Improvement in Opinion
The brand-by-brand results for the VehicleVoice Image and Consideration Tracking Study. Earlier we had released the results of the changing opinions for nine “manufacturers”. Now, the information for the 36 individual brands we measured have been analyzed.
Saturn and Hyundai Tops in Positive Opinion Change
In a virtual tie, Saturn and Hyundai are tops in opinion improvement over the past year. With a net better-vs.-worse score of +29%-points Saturn nudges past Hyundai at +28%-pts. Cadillac posted a respectable showing with a 23%-point improvement.
Saturn’s positive results come from a respected and expanding lineup of new cars and trucks. Winning the Car of the Year Award with the Saturn Aura did not go unnoticed. Also, addition of the Saturn Outlook Crossover SUV to the lineup was a very positive move. And, we cannot forget the Sky sports car. While Sky may not sell in huge numbers or generate huge profits, it is having a substantial positive effect on the image of Saturn. As a pure “halo vehicle” Sky is doing its job.
Hyundai was the top manufacturer in image change (Hyundai + Kia), but came in second among individual brands when considering Hyundai alone. Hyundai gets strong credit for having a solid warranty, improving durability/quality/reliability, better styling, better products overall, and an outstanding value. Hyundai has done an excellent job communicating the basic values of the brand to VehicleVoice panelists.
HUMMER Trails List of Image Improvement
Any list with top to bottom ratings has to have a last place finisher. For this wave of the research HUMMER was tail end Charlie. While the opinions of most individual brands improved, HUMMER showed the most net loss. In an environment of high fuel prices spiraling upwards, HUMMER is seen as out of touch with what the country wants and needs. The large, fuel in-efficient, brutishly styled HUMMERS are the poster children for the eco-friendly.
Two Luxury Brands Dip Below the Line
VehicleVoice panelists indicate that their opinion of Land Rover and Mercedes-Benz are lower today than a year ago. Both of these brands are dinged for reliability problems especially with electronics systems.
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VehicleVoice panelists regularly get the opportunity to give their opinions on a wide range of automotive topics from the image of brands to what an ideal audio system would be like in their vehicle. VehicleVoice surveys give panelists the opportunity to explain why something may, or may not, be desirable. It is this level of commitment that makes the VehicleVoice panel different from all others.
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