The following story tracks the actual sales and service experience of long time AutoPacific project manager Mary Beth Martin. Mary Beth’s husband leased her a new Mercedes GL450 from Fletcher Jones Motorcars. The GL450 is the top-of-the-line Mercedes SUV – not cheap by any means. Fletcher Jones is the largest Mercedes-Benz dealership in the USA if not in the world. Located in Newport Beach, California Fletcher Jones is admittedly a bit landlocked for the amount of business they push through the dealership, but that is a feeble excuse for the experience Mary Beth had when acquiring her new ride. Read on, the story will surprise you.
Nightmare at Fletcher Jones Motorcars
Purchasing or leasing a new vehicle is a wonderful thing or at least it should be! My husband surprised me with a new Mercedes GL 450 as an early Christmas present. He said all I had to do was pick out the color (I had already told him what features I wanted on my next vehicle), sign (documents) and leave (December 5th). He had prearranged the deal with a salesman at Fletcher Jones Motorcars in Newport Beach, California.
I need to give you a little background information: my husband arranged to lease two vehicles in the deal, one for myself and one for his partner’s wife. Both vehicles were to be GL450s equipped the same way (or were supposed to be). We were to sign for the vehicles and Fletcher Jones was to bill my husband’s company. So I was all excited about my first luxury vehicle (my husband already has a S500, but my vehicle was a Ford Expedition schlepmobile) and since purchasing my Expedition had been wonderful I anticipated this to be even better (at least that is what the Mercedes and Fletcher Jones ads implied).
Read on for my story of woe…